====== Listen, download and backup of call recordings ======
In asterCC commercial call center system, all agent calls are being recorded, the recording directly saved on the server, the system services without additional recording equipment.
===== Listen, export of the call recordings =====
  * The system supports online play recording, users can listen to the recording in all cdr pages, in [[en:module_manual:pbx]] -> [[en:module_manual:pbx:cdrs]], it gives all call records and recordings in system.
  * Different business module also provides a corresponding call records, due to different tasks using different call history table here to find a quicker and more convenient such as [[en:module_manual:campaign]] -> [[en:module_manual:campaign:cdrs]], [[en:module_manual:virtual_office]] -> [[en:module_manual:virtual_office:cdrs]], [[en:module_manual:customer_service]] -> [[en:module_manual:customer_service:cdrs]]
  * If it is called in a campaign,  [[en:module_manual:campaign]] ->  [[en:module_manual:campaign:quality_control]] is more commonly used to listen to the recording
  * The system can also control if agents could have permission to view their call records and recordings
  * These pages are available individually or batch download function conditional

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===== Dowload call recordings =====
  * After requesting a recording export, user could go to [[en:module_manual:call_center]] -> [[en:module_manual:call_center:shell_exports]], when system finish tar all the recording files, user could download the tar file online
  * For security, administrator could also disable online download feature.

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===== Backup of the recordings =====
  * System supports automatic recording backup, go to [[en:module_manual:system]] -> [[en:module_manual:system:recording_backup]], administrator could set the execution time and the saving path of the recording backup plan.
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