//Log--> Call Event//, and enter the page below. 

{{:en:module_manual:log:call_event_page.jpg?768|Call Event Page}}

**模块功能Module Function：** for checking the event log of agent work, and the main events cantain:（振铃ring，应答pick up，挂断hang up，会议conference，来电incoming call，通话暂停call pause，通话继续call resume，签入check in，签出check out，暂停pause，取消暂停cancel pause，关闭自动事后close AWC，振铃事后ring AWC，应答事后answer AWC，init，开始事后start AWC，结束事后end AWC，锁屏screen lock，解除锁屏close screen lock，呼入呼出工作模式，仅呼入工作模式call in only，仅呼出工作模式call out only，预拨号客户振铃，预拨号客户应答，预拨号坐席应答，预拨号进入目标，开始，结束，输入，失败）。

**Team, group, agent no.：** to identify the event belongs to which agent under which team and group.

**Active Num.：** to show the source number of this call, the agent number or the customer number.

**Source：**The source of this event（caller customer主叫客户, agent坐席, consulting party咨询方,被叫客户,call finish通话完成, dialer预拨号, voice service语音服务）

**Event：**to show what events happened（振铃，应答，挂断，会议，来电，通话暂停，通话继续，签入，签出，暂停，取消暂停，关闭自动事后，振铃事后，应答事后，init，开始事后，结束事后，锁屏，解除锁屏，呼入呼出工作模式，仅呼入工作模式，仅呼出工作模式，预拨号客户振铃，预拨号客户应答，预拨号坐席应答，预拨号进入目标，开始，结束，输入，失败）。

**Unique id：**to show the ip the agent uses when performs this act.

**描  述description：**to give reasons for the log off/check out (normal check out, forced check out due to time out or system background operation)

**Created：**the time the log has been created


**Example：** a check out log like this one below

{{:en:module_manual:log:call_event_logoff.jpg?768|Agent logoff}}
 
Agent 2018 performed a normal check out, the ip is 192.168.1.197

**Example：**a call log like this one below

{{:en:module_manual:log:call_event_ring.jpg?768|Agent Ring}}
 
At XXX (time), customer whose phone number is 5001 called in and it rang agent 2018.