====== How to use E-Commerce in the Customer Service ======

===== Module Install =====

  *Go to `System Modules` page,find `E-Commerce` module

Module install,please refer to [[:en:module_manual:system_modules:module_installation|Module Installation]]

After finished the module,need to create the E-Commerce program,integrate the product into one E-Commerce for agent sales

===== Create E-Commerce =====

  *On the leftmenu,go to [E-Commerce] → [E-Commerce], click [Add] button. According to different needs，we can create different E-Commerce

{{:en:how-to:add_ecommerce.jpg?768|Add E-Commerce}}

===== Add product for E-Commerce =====

  *On the leftmenu,go to [E-Commerce] → [Products], Choose the assigned E-Commerce by the select on the top of page,then click [Add] button to add product for the E-Commerce

{{:en:how-to:add_ecommerce_product.jpg?768|Add E-Commerce Product}}

As above,add one product for `testCommerce`

The parameter on the add page,refer to [[:en:module_manual:e_commerce:product|Product]]

If need to add many products for current E-Commerce,please repeat the step,untill finished to add product

===== Bind E-Commerce =====
On the add page or edit page,both can bind the E-Commerce for the Customer Service

{{:en:how-to:bind_ecommerce.jpg?768|Bind E-Commerce}}


After binded the E-Commerce,can see the binded E-Commerce on the customer popup page


===== E-Commerce of the customer popup page on Agent Work Portal Page =====

login the system by agent,login the agentgroup to work,like this:

{{:en:how-to:agent_work_portal_page.jpg?768|Agent Work Portal Page}}

The customer will popup when the call dialin

<note tip>The content is long on the customer popup page,so split the page into two page to show.you can see the E-Commerce by scroll bar</note>

{{:en:how-to:customer_pop_page-1.jpg?768|Customer Popup Page}}

{{:en:how-to:customer_pop_page-2.jpg?768|Customer Popup Page}}

As above,can see  the binded E-Commerce on the customer popup page.So the agent can sale the products and create order for customer.

details can refer to the E-Commerce explain in [[:en:how-to:how_to_config_customer_service_module_for_inbound_calls]]