<note>This article tell how to build a common contacts for virtual office.</note>

  *The common contacts in virtual office, list will show the contact information, similar to a phone book.

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  *as follows to add it:【Call Center】-->【Common Contacts】--> Click the "Add" button

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** Team **: Specifies the contact's scope

** Group **: Specifies the contact's range

** Model Type **: Specifies the range of the contact

** Model ID **: Specifies the contact's range

** Contact **: The name of the contact.

** Phone **: contact phone number for consultation or transfer

** show phone **: Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection)

** Description **: A description of this contact.

** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.

  *【Virtual Office】-->【Customer】-->Edit the "virtual office" which you add --> click "Add AgentLink" as, follows:

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  *In the virtual office page, the common contacts list.

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  *As follows, you can click one of the iformation from list to transfer he.

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