====== How to Implement After Call Survey for Agent ======

<note tip> In asterCC system,there is a default IVR of after call survey for agent,but that's a Chinese version,so we should create a new one to implement the survey function. </note>

{{:en:faq:default_after_call_ivr.png?750|}}


===== Upload Announcements =====

We need upload the announcements which will be used in IVR after hung up,for example:"Please make an evaluation for the service...." "Welcome to call us anytime..." and so on.

On the [Advanced]->[Announcements] page,you can upload announcement via click the [Add] button,as follows:

{{:en:faq:add_announcements01.png?750|}}


===== Add IVR of After Call Survey =====

Press the [Advanced]->[IVR] on the left menu to enter the IVR adding page,you can create a new IVR via clicking the [Add] button，as follows：

{{:en:faq:create_a_new_ivr.png?750|}}


==== Add the Answer Action ====

Add the first action,this action is an **Answer** action,as follows:

{{:en:faq:add_answer_action01.png?750|}}


==== Add the ReadData Action ====

Then add the second action whose action is **ReadData**,add the Announcement which we uploaded into it,to prompt the customer enter the evaluation IVR,as follows:

{{:en:faq:add_readdata_action01.png?750|}}


==== Add the Webservice Action ====

Last action but not the least，as we use the webservice in asterCC system,so fill the blanks with specific content as follows:

{{:en:faq:add_webservice_action01.png?750|}}

  * **WS Address**：http://127.0.0.1/agentcallrate.php?wsdl
  * **WS Function**：saverate
  * **WS Param**：AGENTNO|TEAMID|AGENTGROUPID|sessionid|inputcode|callerid|MODELTYPE|MODELID


==== Add the Failed Transfer ====

<note important> The Conditions' value in transfer isn’t the score for agent，it is the return parameter of webservice. </note>

The first condition is 0:

{{:en:faq:add_failed_transfer01.png?750|}}


==== Add the Success Transfer ====

The second condition is 1:

{{:en:faq:add_success_transfer01.png?750|}}


===== Assign the IVR to Queue =====

Double-click the [Advanced]->[Rate Announce] under [Advanced]->[Queues] directory,as follows:

{{:en:faq:assign_the_ivr_to_queue01.png?750|}}

You can enter the [Statistics]->[Rate Log] directory below to evaluate agent:

{{:en:faq:to_evaluate_agent.png?750|}}