====== Get single agent stat ======
* Function:
agentRealtime(orgidentity,usertype,user,pwdtype,password)
* Description:
Get agent stat(current status, how long current status last, idle time, busy duration)
* Parameters:
^ Params ^ Type ^ Description ^
|orgidentity|String|team identity string|
|usertype|String|agent / account|
|user|String|agent No. / username|
|pwdtype|String|password type: plaintext/md5|
|password|String|password|
* Return Format:
|Retuen|code|Retuen|message
* Type of the Return Value:String
* Return Values:
^ Value ^ Description ^
||Retuen|1|Retuen|message||Retuen|succeed|Retuen|message
message is current agent stat:
agent name|agent No.|current status|status last duration|busy times|paused times|off times|meeting times|training times|break times|other times|busy duration|
paused duration|off duration|meeting duration|training duration|break duration|other duration, ex:
|Retuen|1|Retuen|Joe|8005|busy|85|7|1|1|2|1|1|1|120|10|20|60|10|10|10
If you didn't see agent name, means last name of the agent is empty
agent state includes: idle, pause, ring, busy, acw, logout.
all duration is seconds
|
||Retuen|2|Retuen|message ||Retuen|failed|Retuen|message|