✎ en:change_log:astercc-2.3-rc2_changelog [asterCC, hosted call center solution based asterisk]

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======New Features======


====User====

  *Extend the range of recording(record begin from ringring，rather than answered).

  *Checking the agent whether belong to the agent group that was using When romove the agent.

  *Add "Auto Stop ACW(s)" function.

{{:en:change_log:auto_stop_acw_en.png?700|}}

  *New API of webservice which statistics in agent groups.

  *Change the fixed size of selection area.

{{:en:change_log:selection_area01.png?700|}}

{{:en:change_log:selection_area02.png?700|}}


====PBX====

  *Add the function of deleting the past CDR by the script.


====Advanced====

  *[Advanced]->[Announcements]，when you create new announcements，you can adopt TTS.

{{:en:change_log:announcements_TTS.png?700|}}

  *Add “judge_time” to IVR(main IVR and sub IVR) action.

  *On the page of IVR，add PTTS to actions named "Play Announce" and "ReadData".

{{:en:change_log:add_ivr_ptts.png?700|}}

  *New translation and displacement for special characters that import/export data to PBX.


====Statistics====

  *On the page of [Statistics]->[Agent Details]，add columns(workmode_dialin，workmode_dialout，workmode_all) to display and export.


====Campaign====

  *On the page of [Campaign]->[Campaigns]，under the “Predictive Dialer” label，there is a new field：remote_fields.

{{:en:change_log:remote_fields_lebal.png?700|}}

  *On the page of [Campaign]->[Customer Packages]，the custom field can be showed in “Individual” and “Organization” tables of database.


====System====

  *On the page of [System]->[Recording Plans]，Whether delete the source file of recording when we delete the Recording Plans.

{{:en:change_log:recording_plans.png?700|}}

  *New APIs of testConnect and setNode to the system.


====Dialer====

  *On the page of [Dialer]->[Filter Log].To Memo(SQL)，changing from "read only" to "allow copying".

{{:en:change_log:dials_filterlog_before.png?700|}}
{{:en:change_log:dials_filterlog_last.png?700|}}



====Agent Desk====

  *On agent desk page，add a radio button that control all status in different agent groups.

{{:en:change_log:a_button_ctl.png?700|}}

  *On agent desk page，when you click the "start/end" button，the "js alert" turn to a "tip" that disappered 3 seconds later.

{{:en:change_log:js_alert_before.png?700|}}
{{:en:change_log:js_alert_last.png?700|}}

  *On the dialoutinterfaces，when the new customers dialed，the system will update “autocount,noanswernum and answernum” according start/end time in log.

  *At the top right corner of the interface agent，we add a datetime table.

{{:en:change_log:datetime_agentdesk.png?700|}}

  *On the agent desk，we add “current status and duration” under the “Status” button.

{{:en:change_log:current_status_and_duration.png?700|}}

  *On the agent desk，when you click the "Obtain Customer" button，the first date of customer will appearing automatically.

{{:en:change_log:obtain_customer.png?700|}}





======Bug Fix======


====User====

  * Fixed the bug that can't run the function of "select all" in [User]->[Agent Groups]->[Edit Agent].

{{:en:change_log:select_all_btn.png?700|}}



====PBX====

  * Fixed the bug that "Ext.No.*" allow to input alphabet on [PBX]->[Devices]->[Basic].

{{:en:change_log:alphabet_allow.png?700|}}


====Advanced====

  * Fixed the bug that the wrong address of accounts portrait on [Advanced]->[Conferences]->[Edit Administrator].

{{:en:change_log:wrong_address.png?700|}}


  * Fixed the bug that the recordings still existed although we have deleted on [Advanced]->[MOHs] page.

{{:en:change_log:delete_still_exist.png?700|}}

  * Fixed the bug that can't allow "|" and ";" when we use "TTS" on [Advanced]->[MOHs]->[Edit Sounds].

{{:en:change_log:not_allow.png?700|}}


====Statistics====

  *Add "Select Team" before "Please Select" on [Statistics]->[IVR Details].

{{:en:change_log:select_team.png?700|}}

  * Fixed the bug that the "First Login Time" as same as "Last Logout Time" on [Statistics]->[Agent Details].

{{:en:change_log:log_in_out_time.png?700|}}


====Virtual Office====

  * Fixed bugs on [Virtual Office]->[Caller]
    *There is only one user，the user should be selected by default to vcustomers.
    *The "Vcustomer-test_select" can't be selected in edit page. 

{{:en:change_log:cannot_select.png?700|}}


====Call Center====

  *Rename following page to "Shell Jobs" on [Call Center].

{{:en:change_log:rename.png?700|}}


====Message====

  * Fixed the bug that there are several agents from other groups of the right column on [Message]->[Internal Messages].

{{:en:change_log:one_team.png?700|}}

  * Fixed the bug that strings of contents in SMS.

  * Fixed the bug that it can't use “display name” instead of database column name in template.

  * On the page of [Messages]->[SMS Server]，fixed the bug that SMS servers are default at the same time belong one team. 

{{:en:change_log:default_same_time.png?700|}}

  * Fixed the “Balance Inquiry” Interface bug of XiAo‘s SMS server.



====System====

  * On [System]->[Recording Plan]->[Add Plan]
    * Fixed the bug that we should create the direction manually if the “Move Path” isn't exist.
    * Fixed the bug that only the first one plan can be carried out among plans in the same time.


====Dialer====

  * Fixed the bug that the dialer filter can't work when we import or start it.


====Agent Desk====

  * Fixed the bug that when we click the "Obtain Customer" button，the data of customer will turn to be -0.5.
  
  * On agent desk，fixed the bug that lacking of "Customer Service" option in "Object" of Email/SMS.

{{:en:change_log:customer_service.png?700|}}

  *修复坐席页面，[菜单]->[话务刷新]时，拨号计划弹屏消失问题。

  *外呼营销坐席弹屏页面新增客户时,根据呼叫记录应答时间和结束时间,更新客户的autocount,noanswernum,answernum
  
  *修复话务刷新时拨号计划无法弹屏的bug。

  *修复坐席界面，点击[菜单]->[话务刷新]的时候，状态处的持续时长显示NANANA的问题，如下图：

{{:zh:change_log:显示nanana的问题.png?700|}}

  *修复接口签入bug，之前若有队列暂停，新签入的队列更新curagents表数据时失败，sql语句错误。