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| 两侧同时换到之前的修订记录 前一修订版 后一修订版 | 前一修订版 | ||
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zh:二次开发者指南:接口开发手册_v2.0:webservice接口:获取单一坐席当日在坐席组中的统计数据 [2016/09/03 06:49] solo |
zh:二次开发者指南:接口开发手册_v2.0:webservice接口:获取单一坐席当日在坐席组中的统计数据 [2019/01/03 08:08] (当前版本) donnie |
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| 行 2: | 行 2: | ||
| * 请求内容: | * 请求内容: | ||
| - | <code> EVENT=AgentStatisticDay&orgidentity=orgidentity&usertype=usertype&user=user&pwdtype=pwdtype&password=password&agent_group_id=agent_group_id </code> | + | <code> agentStatisticDay(orgidentity,usertype,user,pwdtype,password,agent_group_id) </code> |
| * 作用说明: | * 作用说明: | ||
| 获取某个坐席当天在某坐席组里的统计数据(当前状态，通话总时长，呼入接通次数，呼出接通次数，总话务量，当前坐席组内排队客户数)； | 获取某个坐席当天在某坐席组里的统计数据(当前状态，通话总时长，呼入接通次数，呼出接通次数，总话务量，当前坐席组内排队客户数)； | ||
| 行 8: | 行 8: | ||
| ^ 参数名称 ^ 类型 ^ 描述信息 ^ | ^ 参数名称 ^ 类型 ^ 描述信息 ^ | ||
| - | |EVENT|String|请求目的：获取坐席今日在坐席组中的统计数据(AgentStatisticDay)| | ||
| |orgidentity|String|当前坐席所属的组织标识| | |orgidentity|String|当前坐席所属的组织标识| | ||
| |usertype|String|agent(坐席) / account(帐号)| | |usertype|String|agent(坐席) / account(帐号)| | ||
| 行 18: | 行 17: | ||
| * 返回结果： | * 返回结果： | ||
| 返回值类型:JSON格式的字符串 | 返回值类型:JSON格式的字符串 | ||
| + | |||
| 若失败，格式举例 {"code":2,"message":"BackMsg_01"} | 若失败，格式举例 {"code":2,"message":"BackMsg_01"} | ||
| + | |||
| 若成功，格式举例 {"code":1,"message":{"1":{"agent_status":"idle","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":6,"waiting_calls":0},"2":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0},"4":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0}}} | 若成功，格式举例 {"code":1,"message":{"1":{"agent_status":"idle","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":6,"waiting_calls":0},"2":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0},"4":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0}}} | ||
| <note>message中第一个数据为坐席组ID，即agent_group_id，取值时应为json[message][坐席组id][统计字段]</note> | <note>message中第一个数据为坐席组ID，即agent_group_id，取值时应为json[message][坐席组id][统计字段]</note> | ||
