差别
这里会显示出您选择的修订版和当前版本之间的差别。
| 两侧同时换到之前的修订记录 前一修订版 后一修订版 | 前一修订版 | ||
|
zh:二次开发者指南:接口开发手册_v2.0:webservice接口:获取单一坐席当日在坐席组中的统计数据 [2016/09/03 05:59] solo |
zh:二次开发者指南:接口开发手册_v2.0:webservice接口:获取单一坐席当日在坐席组中的统计数据 [2019/01/03 08:08] (当前版本) donnie |
||
|---|---|---|---|
| 行 1: | 行 1: | ||
| ====== 获取单一坐席今日在坐席组中的统计数据 ====== | ====== 获取单一坐席今日在坐席组中的统计数据 ====== | ||
| - | * 接口原型: | + | * 请求内容: |
| - | <code>agentStatisticDay(orgidentity,usertype,user,pwdtype,password,agent_group_id)</code> | + | <code> agentStatisticDay(orgidentity,usertype,user,pwdtype,password,agent_group_id) </code> |
| * 作用说明: | * 作用说明: | ||
| 获取某个坐席当天在某坐席组里的统计数据(当前状态，通话总时长，呼入接通次数，呼出接通次数，总话务量，当前坐席组内排队客户数)； | 获取某个坐席当天在某坐席组里的统计数据(当前状态，通话总时长，呼入接通次数，呼出接通次数，总话务量，当前坐席组内排队客户数)； | ||
| 行 8: | 行 8: | ||
| ^ 参数名称 ^ 类型 ^ 描述信息 ^ | ^ 参数名称 ^ 类型 ^ 描述信息 ^ | ||
| - | |EVENT|String|请求目的：获取坐席今日在坐席组中的统计数据(AgentStatisticDay)| | ||
| |orgidentity|String|当前坐席所属的组织标识| | |orgidentity|String|当前坐席所属的组织标识| | ||
| |usertype|String|agent(坐席) / account(帐号)| | |usertype|String|agent(坐席) / account(帐号)| | ||
| 行 18: | 行 17: | ||
| * 返回结果： | * 返回结果： | ||
| 返回值类型:JSON格式的字符串 | 返回值类型:JSON格式的字符串 | ||
| + | |||
| 若失败，格式举例 {"code":2,"message":"BackMsg_01"} | 若失败，格式举例 {"code":2,"message":"BackMsg_01"} | ||
| + | |||
| 若成功，格式举例 {"code":1,"message":{"1":{"agent_status":"idle","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":6,"waiting_calls":0},"2":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0},"4":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0}}} | 若成功，格式举例 {"code":1,"message":{"1":{"agent_status":"idle","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":6,"waiting_calls":0},"2":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0},"4":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0}}} | ||
| - | 黄底红字的标注为坐席组ID，即agent_group_id，取值时应为json[message][坐席组id][统计字段] | + | <note>message中第一个数据为坐席组ID，即agent_group_id，取值时应为json[message][坐席组id][统计字段]</note> |
| + | |||
| + | ^ 字段名称 ^ 描述 ^ | ||
| + | |code|code值为1时代表成功，message对应json结构的统计数据，按坐席组id取出坐席在各组的统计数据。code值为2或其它时代表失败，message对应一个错误编码字符串。| | ||
| + | |agent_status|坐席当前状态：logout：未签入，idle：空闲，ring：振铃，busy：通话，pause：暂停，acw：话后| | ||
| + | |total_call_duration|累计通话时长，格式为00:00:00，即 时:分:秒。| | ||
| + | |in_bound_call_answered|呼入接通次数。| | ||
| + | |out_bound_call_answered|呼出接通次数。| | ||
| + | |total_calls|总通话次数。| | ||
| + | |waiting_calls|当前坐席组排队客户数。| | ||
