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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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en:use_case:manage_caller_id [2014/01/19 14:50] solo [Phone System] |
en:use_case:manage_caller_id [2017/12/12 03:05] (current) |
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| {{:en:use_case:device_cid.png?768|}} | {{:en:use_case:device_cid.png?768|}} | ||
| ===== Call Center ===== | ===== Call Center ===== | ||
| - | * 坐席有独立的主叫号码 | + | * each agent want his own caller id |
| - | {{:zh:用途和案例:agent_cid.png?768|}} | + | {{:en:use_case:agent_cid.png?768|}} |
| - | <note tip>当电话签入为坐席分机时，系统将优先使用坐席主叫号码，否则仍将使用分机主叫号码</note> | + | <note tip>when login to agent from a device, the outgoing calls from the device will use the caller id of the agent, otherwise it still uses device caller id</note> |
| ===== Outsourcing Call Center ===== | ===== Outsourcing Call Center ===== | ||
| - | * 每个项目有独立的主叫号码 | + | * each campaign will has its own caller id |
| - | + | ||
| - | {{:zh:用途和案例:campaign_cid.png?768|}} | + | |
| + | {{:en:use_case:campaign_cid.png?768|}} | ||
