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en:use_case:manage_caller_id [2014/01/19 14:41] solo created |
en:use_case:manage_caller_id [2017/12/12 03:05] (current) |
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| <note important>Your trunk should allow you to send your Caller ID</note> | <note important>Your trunk should allow you to send your Caller ID</note> | ||
| - | 主叫号码优先级顺序如下 | + | The priority of caller id number in system is |
| - | - 中继主叫号码(强制) | + | - Caller ID in Trunk (when it's forced) |
| - | - 坐席主叫号码(登录状态下) | + | - Agent Caller ID(when agent login) |
| - | - 外呼任务主叫号码(登录状态下) | + | - Campaign Caller ID(when agent login) |
| - | - 分机主叫号码 | + | - Device Caller ID |
| - | - 中继主叫号码 | + | - Trunk Caller ID |
| - | ===== 电话系统 ===== | + | ===== Phone System ===== |
| - | * 强制使用统一的主叫号码 | + | * Always use a specific caller id for the trunk |
| - | 系统中可以对特定的中继强制使用某个主叫号码，所有通过此中继呼出的电话都会忽略任何其他设置而使用此主叫号码 | + | System will always use the caller id for a specific trunk, all outgoing calls via the trunk will use this caller id |
| - | {{:zh:用途和案例:trunk_cid.png?768|}} | + | {{:en:use_case:trunk_cid.png?768|}} |
| - | {{:zh:用途和案例:trunk_cid_1.png?768|}} | + | {{:en:use_case:trunk_cid_1.png?768|}} |
| - | ===== 电话系统 ===== | + | |
| - | * 使用统一的主叫号码，有些每个分机需要有独立的主叫号码 | + | ===== Phone System ===== |
| - | {{:zh:用途和案例:device_cid.png?768|}} | + | * some device need its own caller id |
| - | ===== 自有呼叫中心 ===== | + | {{:en:use_case:device_cid.png?768|}} |
| - | * 坐席有独立的主叫号码 | + | ===== Call Center ===== |
| + | * each agent want his own caller id | ||
| - | {{:zh:用途和案例:agent_cid.png?768|}} | + | {{:en:use_case:agent_cid.png?768|}} |
| - | <note tip>当电话签入为坐席分机时，系统将优先使用坐席主叫号码，否则仍将使用分机主叫号码</note> | + | <note tip>when login to agent from a device, the outgoing calls from the device will use the caller id of the agent, otherwise it still uses device caller id</note> |
| - | ===== 外包呼叫中心 ===== | + | ===== Outsourcing Call Center ===== |
| - | * 每个项目有独立的主叫号码 | + | * each campaign will has its own caller id |
| - | + | ||
| - | {{:zh:用途和案例:campaign_cid.png?768|}} | + | |
| + | {{:en:use_case:campaign_cid.png?768|}} | ||
