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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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en:use_case:call_webservice_in_ivr [2014/01/30 05:11] donnie [php webservice sample] |
en:use_case:call_webservice_in_ivr [2017/12/12 03:05] (current) |
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| {{:en:use_case:add_announce_1.png?600|}} | {{:en:use_case:add_announce_1.png?600|}} | ||
| - | | + | |
| {{:en:use_case:add_announce_2.png?600|}} | {{:en:use_case:add_announce_2.png?600|}} | ||
| - | | + | |
| {{:en:use_case:add_announce_3.png?600|}} | {{:en:use_case:add_announce_3.png?600|}} | ||
| * create IVR | * create IVR | ||
| Go to Advanced/IVR page , and click "ADD" button to add a main ivr flow. | Go to Advanced/IVR page , and click "ADD" button to add a main ivr flow. | ||
| + | add a main flow, max loop times set to 3. | ||
| {{:en:use_case:ivr_1.png?600|}} | {{:en:use_case:ivr_1.png?600|}} | ||
| + | |||
| + | first action need to answer the call. | ||
| {{:en:use_case:main_aciton_1.png?600|}} | {{:en:use_case:main_aciton_1.png?600|}} | ||
| + | |||
| + | |||
| + | second, add a readdata action(play a announcment and receive customer enter) | ||
| {{:en:use_case:main_action2.png?600|}} | {{:en:use_case:main_action2.png?600|}} | ||
| + | |||
| + | set the transfer condition, if caller have no customerid , the annoucement tell him enter the '#', else enter his customer id, | ||
| + | so if ivr reiceived '#', we transfer the call to the queue named "Other", if reiceived the 'customer id', then transfer a sub flow that | ||
| + | let customer confirm them entered customer id. | ||
| {{:en:use_case:main_transfer.png?600|}} | {{:en:use_case:main_transfer.png?600|}} | ||
| + | |||
| + | add sub flow for replay and confirm customer id | ||
| {{:en:use_case:p_ivr_1.png?600|}} | {{:en:use_case:p_ivr_1.png?600|}} | ||
| Line 33: | Line 45: | ||
| {{:en:use_case:p_ivr_transfer.png?600|}} | {{:en:use_case:p_ivr_transfer.png?600|}} | ||
| + | |||
| + | add sub flow for call the webservice | ||
| {{:en:use_case:c_ivr_1.png?600|}} | {{:en:use_case:c_ivr_1.png?600|}} | ||
| Line 76: | Line 90: | ||
| </WRAP> | </WRAP> | ||
| + | |||
| + | ===== get customer enter form astercc event===== | ||
| + | |||
| + | {{:en:use_case:vartoagent.png?600|}} | ||
| + | |||
| + | if your custom page is using our framework, you can read [[en:custom_development_guide:how_to_integrate_custom_page_in_astercc|Embed System under Same Domain]] | ||
| + | if not , you can get from http push event [[en:custom_development_guide:how_to_use_http_push_sample_page_to_receive_system_events|how to use http_push sampl page to receive system events]] | ||
