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en:use_case:call_webservice_in_ivr [2014/01/29 17:52] donnie |
en:use_case:call_webservice_in_ivr [2017/12/12 03:05] (current) |
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| ===== Create the IVR flows ===== | ===== Create the IVR flows ===== | ||
| * upload the announcement voices | * upload the announcement voices | ||
| - | Go to Advanced/Announcements page , and click "ADD" button to add a main ivr flow. | + | Go to Advanced/Announcements page , and click "ADD" button to add a main ivr flow. |
| - | {{:en:use_case:add_announce_1.png?700|}} | + | |
| - | + | {{:en:use_case:add_announce_1.png?600|}} | |
| - | {{:en:use_case:add_announce_2.png?700|}} | + | |
| - | + | {{:en:use_case:add_announce_2.png?600|}} | |
| - | {{:en:use_case:add_announce_3.png?700|}} | + | |
| - | + | {{:en:use_case:add_announce_3.png?600|}} | |
| - | * create IVR | + | |
| - | Go to Advanced/IVR page , and click "ADD" button to add a main ivr flow. | + | * create IVR |
| - | + | Go to Advanced/IVR page , and click "ADD" button to add a main ivr flow. | |
| + | add a main flow, max loop times set to 3. | ||
| + | |||
| + | {{:en:use_case:ivr_1.png?600|}} | ||
| + | |||
| + | first action need to answer the call. | ||
| + | |||
| + | {{:en:use_case:main_aciton_1.png?600|}} | ||
| + | |||
| + | |||
| + | second, add a readdata action(play a announcment and receive customer enter) | ||
| + | |||
| + | {{:en:use_case:main_action2.png?600|}} | ||
| + | |||
| + | set the transfer condition, if caller have no customerid , the annoucement tell him enter the '#', else enter his customer id, | ||
| + | so if ivr reiceived '#', we transfer the call to the queue named "Other", if reiceived the 'customer id', then transfer a sub flow that | ||
| + | let customer confirm them entered customer id. | ||
| + | |||
| + | {{:en:use_case:main_transfer.png?600|}} | ||
| + | |||
| + | add sub flow for replay and confirm customer id | ||
| + | |||
| + | {{:en:use_case:p_ivr_1.png?600|}} | ||
| + | |||
| + | {{:en:use_case:p_action_1.png?600|}} | ||
| + | |||
| + | {{:en:use_case:p_action_2.png?600|}} | ||
| + | |||
| + | {{:en:use_case:p_action_3.png?600|}} | ||
| + | |||
| + | {{:en:use_case:p_ivr_transfer.png?600|}} | ||
| + | |||
| + | add sub flow for call the webservice | ||
| + | |||
| + | {{:en:use_case:c_ivr_1.png?600|}} | ||
| + | |||
| + | {{:en:use_case:c_action_1.png?600|}} | ||
| + | |||
| + | {{:en:use_case:c_ivr_transfer.png?600|}} | ||
| + | |||
| ===== Add the DID number===== | ===== Add the DID number===== | ||
| * add a special incoming DID number | * add a special incoming DID number | ||
| - | Go to PBX/DID page , and click "ADD" button | + | Go to PBX/DID page , and click "ADD" button |
| + | |||
| + | {{:en:use_case:add_did.png?600|}} | ||
| + | |||
| + | ===== Create inbound route ===== | ||
| + | go to Advanced/Inbound routes page, and click the "Add" button | ||
| + | select the special DID, and choose the main ivr from transfer. | ||
| + | |||
| + | {{:en:use_case:add_iroute.png?600|}} | ||
| + | ===== php webservice sample ===== | ||
| + | checkcustomer.php and checkcustomer.wsdl | ||
| + | {{:en:use_case:webservice_sample_php.zip|}} | ||
| + | |||
| + | <WRAP center round box 90%> | ||
| + | function checkcustomerid($callerid,$customerid) | ||
| + | { | ||
| + | #$dbCon = $this->dbConnect(); | ||
| + | if(empty($customerid)){# customerid is empty | ||
| + | return 'Failure|'.$customerid."|TESTSTR"; | ||
| + | } | ||
| + | #$sql = "SELECT * FROM customers WHERE id = '$customerid'"; | ||
| + | #$ref = mysql_query($sql) or die('-9'); | ||
| + | #$res = mysql_fetch_array($ref); | ||
| + | if($customerid == '123456'){ # found the customer by customerid | ||
| + | return "Enterprise|".$customerid."|TESTSTR"; | ||
| + | }elseif($customerid == '789'){ | ||
| + | return "SMB|".$customerid."|TESTSTR"; # cant found the customer by customerid | ||
| + | }else{ | ||
| + | return "Other|".$customerid."|TESTSTR"; | ||
| + | } | ||
| + | } | ||
| + | </WRAP> | ||
| - | ===== 配置呼入路由 ===== | ||
| - | * 坐席有独立的主叫号码 | ||
| - | {{:zh:用途和案例:agent_cid.png?768|}} | + | ===== get customer enter form astercc event===== |
| - | <note tip>当电话签入为坐席分机时，系统将优先使用坐席主叫号码，否则仍将使用分机主叫号码</note> | + | {{:en:use_case:vartoagent.png?600|}} |
| - | ===== php webservice 程序实例 ===== | + | |
| - | * 每个项目有独立的主叫号码 | + | |
| - | {{:zh:用途和案例:campaign_cid.png?768|}} | + | if your custom page is using our framework, you can read [[en:custom_development_guide:how_to_integrate_custom_page_in_astercc|Embed System under Same Domain]] |
| + | if not , you can get from http push event [[en:custom_development_guide:how_to_use_http_push_sample_page_to_receive_system_events|how to use http_push sampl page to receive system events]] | ||
