Differences
This shows you the differences between two versions of the page.
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en:regular_function_description_in_call_center:predictive_dialer [2013/12/09 13:19] shangy [Recycle dialed customers & numbers to dial list] |
en:regular_function_description_in_call_center:predictive_dialer [2018/12/28 02:46] (current) solo |
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| - | * Recycle customer here: [[:zh:模块使用说明:预拨号]] --> [[:zh:模块使用说明:预拨号:预拨号列表]] | + | * Recycle customer here: [[:en:module_manual:dialer]] --> [[:en:module_manual:dialer:campaign_diallists]] |
| {{:en:regular_function_description_in_call_center:dialerFunction-2.jpg?768|Campaign Customer Page}} | {{:en:regular_function_description_in_call_center:dialerFunction-2.jpg?768|Campaign Customer Page}} | ||
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| When finishing setting , click ok and the recycled the customer data will be added to the campaign dial list. | When finishing setting , click ok and the recycled the customer data will be added to the campaign dial list. | ||
| - | * Also, you can go to [[:zh:模块使用说明:预拨号]] --> [[:zh:模块使用说明:预拨号:拨号器]] and click the button behind the data you would like to recycle, {{:en:regular_function_description_in_call_center:dialerFunction-8.jpg|Recycle Button On the Dialer Page}} | + | * Also, you can go to [[:en:module_manual:dialer:dialer]] --> [[:en:module_manual:dialer:dialer:dialer]] and click the button behind the data you would like to recycle, {{:en:regular_function_description_in_call_center:dialerFunction-8.jpg|Recycle Button On the Dialer Page}} |
| and open the recycle page: | and open the recycle page: | ||
| Line 67: | Line 67: | ||
| ===== Dialer Management ===== | ===== Dialer Management ===== | ||
| - | ==== 拨号器页面管理预拨号 ==== | + | ==== Manage dialer in the dialer page ==== |
| ---- | ---- | ||
| - | 对于有 [[:zh:模块使用说明:预拨号]] --> [[:zh:模块使用说明:预拨号:拨号器]]页面权限的用户，都可以访问该页面，查看每个团队下的坐席组拥有的预拨号项目 | + | Clients with the permission to page[[:en:module_manual:dialer]] --> [[:en:module_manual:dialer:dialer]] all pocess the access to this page, and check the program under the agents of each team. |
| {{:en:regular_function_description_in_call_center:dialerFunction-7.jpg?768|Manage Recycle Filter}} | {{:en:regular_function_description_in_call_center:dialerFunction-7.jpg?768|Manage Recycle Filter}} | ||
| - | 在上图中可以看到，每个坐席组拥有的外呼营销任务对应的预拨号情况，可以开启预拨号，拨打电话，设置预拨号的参数，查看拨打客户的状况 | + | In the picture above we can see, each team has its own dialer status of a campaign, the client can enable the dailer, place calls, configure the dialer, and check the status of customer calls. |
| - | 点击每个预拨号后面的 | + | Click |
| - | {{:en:regular_function_description_in_call_center:dialerFunction-10.jpg|View Diallist}} 打开预拨号列表中客户页面。可以查看预拨号列表中的客户，对预拨号列表内的客户进行删除 | + | {{:en:regular_function_description_in_call_center:dialerFunction-10.jpg|View Diallist}} behind each dialer, and open the customer page of the dialer, the client can check and delete the customer data in the list. |
| - | ==== 预拨号模块下预拨号客户列表来管理预拨号客户数据 ==== | + | ==== Manage customer data in the customer data list under the dialer module==== |
| ---- | ---- | ||
| - | 在 [[:zh:模块使用说明:预拨号]] --> [[:zh:模块使用说明:预拨号:预拨号列表]]页面 查看当前预拨号列表中的客户，以及可回收的客户数据。可以对预拨号列表内的客户进行删除 | + | In page [[:en:module_manual:dialer]] --> [[en:module_manual:dialer:campaign_diallists]], you can check the customers in the diallist, recycle data and delete data. |
| <note important>Only "Open" records could be removed from dial list</note> | <note important>Only "Open" records could be removed from dial list</note> | ||
