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en:regular_function_description_in_call_center:predictive_dialer [2013/12/09 13:14] shangy [Customer Package] |
en:regular_function_description_in_call_center:predictive_dialer [2018/12/28 02:46] (current) solo |
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| ===== Import customers & numbers to dial list ===== | ===== Import customers & numbers to dial list ===== | ||
| - | 预拨号列表中的数据与客户包中的客户数据相关联，因此要为预拨号列表中增加数据，需要从客户包中选择客户数据。 | ||
| + | Relate the data from dial list and customer package. And we need to add data for dial list from customer package. | ||
| ==== Recycle dialed customers & numbers to dial list ==== | ==== Recycle dialed customers & numbers to dial list ==== | ||
| ---- | ---- | ||
| - | * 回收客户的功能可以在 [[:zh:模块使用说明:预拨号]] --> [[:zh:模块使用说明:预拨号:预拨号列表]] 页面，如下 | + | * Recycle customer here: [[:en:module_manual:dialer]] --> [[:en:module_manual:dialer:campaign_diallists]] |
| {{:en:regular_function_description_in_call_center:dialerFunction-2.jpg?768|Campaign Customer Page}} | {{:en:regular_function_description_in_call_center:dialerFunction-2.jpg?768|Campaign Customer Page}} | ||
| - | 如上图中。可以按 根据选中回收 和 根据搜索条件 进行回收，确定要搜索的客户，点击按钮，会弹出回收设置页面，如下 | + | In the picture above, we can recycle by checked or conditions. Click the button and the recycle setting page will pop up, |
| {{:en:regular_function_description_in_call_center:dialerFunction-3.jpg|Dialer Recycle Setting}} | {{:en:regular_function_description_in_call_center:dialerFunction-3.jpg|Dialer Recycle Setting}} | ||
| - | 参数设置完毕后，点击页面上确定按钮，就会把要回收的客户数据回收到当前客户包所属外呼营销任务的预拨号列表中 | + | When finishing setting , click ok and the recycled the customer data will be added to the campaign dial list. |
| - | * 也可以在 [[:zh:模块使用说明:预拨号]] --> [[:zh:模块使用说明:预拨号:拨号器]] 页面，点击要回收的预拨号数据后面的按钮 {{:en:regular_function_description_in_call_center:dialerFunction-8.jpg|Recycle Button On the Dialer Page}} | + | * Also, you can go to [[:en:module_manual:dialer:dialer]] --> [[:en:module_manual:dialer:dialer:dialer]] and click the button behind the data you would like to recycle, {{:en:regular_function_description_in_call_center:dialerFunction-8.jpg|Recycle Button On the Dialer Page}} |
| - | 打开回收客户页面，如下 | + | and open the recycle page: |
| {{:en:regular_function_description_in_call_center:dialerFunction-9.jpg?768|Recycle Customer On the Dialer Page}} | {{:en:regular_function_description_in_call_center:dialerFunction-9.jpg?768|Recycle Customer On the Dialer Page}} | ||
| Line 67: | Line 67: | ||
| ===== Dialer Management ===== | ===== Dialer Management ===== | ||
| - | ==== 拨号器页面管理预拨号 ==== | + | ==== Manage dialer in the dialer page ==== |
| ---- | ---- | ||
| - | 对于有 [[:zh:模块使用说明:预拨号]] --> [[:zh:模块使用说明:预拨号:拨号器]]页面权限的用户，都可以访问该页面，查看每个团队下的坐席组拥有的预拨号项目 | + | Clients with the permission to page[[:en:module_manual:dialer]] --> [[:en:module_manual:dialer:dialer]] all pocess the access to this page, and check the program under the agents of each team. |
| {{:en:regular_function_description_in_call_center:dialerFunction-7.jpg?768|Manage Recycle Filter}} | {{:en:regular_function_description_in_call_center:dialerFunction-7.jpg?768|Manage Recycle Filter}} | ||
| - | 在上图中可以看到，每个坐席组拥有的外呼营销任务对应的预拨号情况，可以开启预拨号，拨打电话，设置预拨号的参数，查看拨打客户的状况 | + | In the picture above we can see, each team has its own dialer status of a campaign, the client can enable the dailer, place calls, configure the dialer, and check the status of customer calls. |
| - | 点击每个预拨号后面的 | + | Click |
| - | {{:en:regular_function_description_in_call_center:dialerFunction-10.jpg|View Diallist}} 打开预拨号列表中客户页面。可以查看预拨号列表中的客户，对预拨号列表内的客户进行删除 | + | {{:en:regular_function_description_in_call_center:dialerFunction-10.jpg|View Diallist}} behind each dialer, and open the customer page of the dialer, the client can check and delete the customer data in the list. |
| - | ==== 预拨号模块下预拨号客户列表来管理预拨号客户数据 ==== | + | ==== Manage customer data in the customer data list under the dialer module==== |
| ---- | ---- | ||
| - | 在 [[:zh:模块使用说明:预拨号]] --> [[:zh:模块使用说明:预拨号:预拨号列表]]页面 查看当前预拨号列表中的客户，以及可回收的客户数据。可以对预拨号列表内的客户进行删除 | + | In page [[:en:module_manual:dialer]] --> [[en:module_manual:dialer:campaign_diallists]], you can check the customers in the diallist, recycle data and delete data. |
| <note important>Only "Open" records could be removed from dial list</note> | <note important>Only "Open" records could be removed from dial list</note> | ||
