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en:regular_function_description_in_call_center:outbound_functions [2014/01/22 16:25] solo created |
en:regular_function_description_in_call_center:outbound_functions [2017/12/12 03:05] (current) |
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| Main Features include: | Main Features include: | ||
| - | * 灵活设定主叫号码，请参见[[:zh:用途和案例:管理主叫号码callerid]] | + | * Multiple Campaigns |
| - | * 自定义客户字段 | + | * Caller ID config, please refer to [[:en:use_case:manage_caller_id]] |
| - | * 自定义导出字段 | + | * Customize customer fields |
| - | * 不同的任务支持使用不同的工作时间 | + | * Customize export fields |
| - | * 自动分配客户 | + | * Work time |
| - | * 手动分配客户 | + | * Assign contacts automaticly |
| - | * 多任务 | + | * Assign contacts manually |
| - | * 支持多种话后处理方式 | + | * After call work |
| - | * 支持计划回拨 | + | * Scheduler callback |
| - | * 呼叫排名 | + | * Agent Rank |
| - | * 字段别名 | + | * Field Alias |
| - | * 挂机动作 | + | * Hangup Action |
| - | * 客户可以在不同任务之间切换 | + | * Switch custonmers in different campaign |
| - | * 自定义呼叫结果 | + | * Customize call result |
| - | * 与应答状态绑定 | + | * Bind to call status |
| - | * 与客户状态绑定 | + | * Bind to customer status |
| - | * 与工单绑定 | + | * Bind to work order |
| - | * 与外呼任务绑定 | + | * Bind to campaign |
| - | * 质检功能 | + | * Quality Control |
| - | * 通话记录 | + | * Call Record Details |
| - | * 坐席评分 | + | * Agent Rate |
| - | * 禁拨列表 | + | * Do not call list |
| - | * 漏话回拨 | + | * Missed calls call back |
| - | * 直接拨号 | + | * Dial from phone |
| - | * 预览拨号 | + | * Preview dial |
| - | * 自动拨号 | + | * Auto dial |
| - | * 统计报表 | + | * Statistics |
| - | * 任务统计报表 | + | * Campaign Reports |
| - | * 坐席统计报表 | + | * Agent reports |
| - | * 坐席进度报表 | + | * Agent process report |
| - | * 分时统计报表 | + | * Statistics report by time |
| - | * 进度统计报表 | + | * Process report |
| - | * 综合统计报表 | + | * Statistics report |
| - | * 计划日报表 | + | * Dially report |
| - | * 项目日报表 | + | * Dially report for each campaign |
| - | * 数据量监控 | + | * Data Monitoring |
| - | * 客户总量 | + | * Contacts numbers |
| - | * 导入数据量 | + | * Imported numbers |
| - | * 已拨打数据量 | + | * Dialed numbers |
| - | * 成功数据量 | + | * Success numbers |
| - | * 未拨打数据量 | + | * Un-dialed numbers |
| - | * 预拨号列表剩余客户量 | + | * Contacts number in dialer |
| - | * 预拨号最后回收时间 | + | * Last recycle time |
| - | * 预拨号回收数据次数 | + | * Recycle times |
| - | * 数据查重 | + | * Duplicated check |
| - | * 坐席对客户权限 | + | * Agent privilege |
| - | * 隐藏客户联系方式 | + | * Hiden contact |
| - | * 设定只读字段 | + | * Config read-only fields |
| - | * 设定显示字段 | + | * Config display fields |
| - | * 是否允许添加新客户 | + | * Config if it's allowed to add new contact |
| - | * 是否允许主动获取客户 | + | * Config if it's allowed to obtains contacts from the list |
| - | * 是否允许转接 | + | * Config if it's allowed to transfer a customer call |
| - | * 仅允许归属坐席查看客户资料 | + | * Config if it's allowed to read customer information when it's not assigned |
| - | * 是否允许修改已质检数据 | + | * Config if it's allowed to change customer status when it's after QC |
| - | * Work Order | + | * Work Order |
| * Survey | * Survey | ||
