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en:regular_function_description_in_call_center:import_export_data [2013/12/09 03:21] shangy [通过导出任务进行导出] |
en:regular_function_description_in_call_center:import_export_data [2017/12/12 03:05] (current) |
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| As for the customers in the system package, some may do not want to hear from the call center, so we need to avoid these customers. Thus, we need to put these customers in the black list to make sure their numbers will not be dialed. | As for the customers in the system package, some may do not want to hear from the call center, so we need to avoid these customers. Thus, we need to put these customers in the black list to make sure their numbers will not be dialed. | ||
| - | Import is an efficient way to add butch customers into the blacklist. Also, you can manually add in the [[:zh:模块使用说明:外呼营销:禁拨黑名单]]. | + | Import is an efficient way to add batch customers into the blacklist. Also, you can manually add in the [[:en:module_manual:campaign:black_lists]]. |
| In the pull-down menu, select "Campaign blacklist" and you will see the following field | In the pull-down menu, select "Campaign blacklist" and you will see the following field | ||
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| and you can import in this page. | and you can import in this page. | ||
| ==== Import to black list ==== | ==== Import to black list ==== | ||
| - | If you do not want some customers to call into the call center system again, you can put them in the blacklist in the [[:zh:模块使用说明:pbx高级管理:呼入黑名单]]. | + | If you do not want some customers to call into the call center system again, you can put them in the blacklist in the [[:en:module_manual:advanced:blacklist]]. |
| - | Import is an efficient way to add butch customers into the blacklist. | + | Import is an efficient way to add batch customers into the blacklist. |
| In the pull-down box, choose "Black list" and you will see the following field, | In the pull-down box, choose "Black list" and you will see the following field, | ||
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| “phone” and you can import in this page. | “phone” and you can import in this page. | ||
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| ==== In Summary ==== | ==== In Summary ==== | ||
| Steps to import: | Steps to import: | ||
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| The name of the file to be exported is generated in the green box. | The name of the file to be exported is generated in the green box. | ||
| - | After building the plan, you can check the excution progress in [[:zh:模块使用说明:呼叫中心高级管理]] --> [[:zh:模块使用说明:呼叫中心高级管理:导出文件管理]]. In most cases, it will take only about 2 minutes. | + | After building the plan, you can check the excution progress in [[:en:module_manual:call_center]] --> [[:en:module_manual:call_center:shellexport]]. In most cases, it will take only about 2 minutes. |
| {{:en:regular_function_description_in_call_center:import_function-12.jpg?768|Export Job Page}} | {{:en:regular_function_description_in_call_center:import_function-12.jpg?768|Export Job Page}} | ||
| In the picture above you can see the file exporting progree, and you can download after finishing. | In the picture above you can see the file exporting progree, and you can download after finishing. | ||
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