Differences
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en:regular_function_description_in_call_center:auto_dialing [2014/05/19 01:46] solo [Auto Dialing] |
en:regular_function_description_in_call_center:auto_dialing [2017/12/12 03:05] (current) |
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| ===== Dialing priorities ===== | ===== Dialing priorities ===== | ||
| - | - Scheduled time is 5 minutes more or less than current time | + | - Customer status is pending, scheduled time is 5 minutes more or less around current time, sort by scheduled time ascending |
| - | - Scheduler time is 5 more minutes less than current time | + | - Customer status is pending, scheduled time is more than 5 minutes behind current time (include 0000-00-00 00:00:00), sort by scheduled time and dialed times ascending |
| - | - New customers | + | - Customer status is new, sort by dialed times and display order in agent page |
