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en:regular_function_description_in_call_center:agent_functions [2013/03/06 08:59] shangy [咨询转接和会议] |
en:regular_function_description_in_call_center:agent_functions [2017/12/12 03:05] (current) |
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| <note tip>asterCC supports a 30-party call conference started by an agent</note> | <note tip>asterCC supports a 30-party call conference started by an agent</note> | ||
| - | ===== 通话保持 ===== | + | ===== Hold ===== |
| - | 在通话中坐席可以使用通话保持功能，此时客户将听到等待音乐，坐席可以再次点击恢复正常通话 | + | During a call, the agent can use this function to pause a call, and at the same time, the customer will be listening to the MOH. Click it again to resume the call. |
| {{:en:regular_function_description_in_call_center:agent_moh_en.jpg?direct&680|}} | {{:en:regular_function_description_in_call_center:agent_moh_en.jpg?direct&680|}} | ||
| - | ===== 邮件、短信和传真 ===== | + | ===== Email, SMS and Fax ===== |
| - | 邮件、短信和传真功能均需要额外配置 | + | These all need extra configuration |
| - | * [[:zh:实际案例指导:传真模块使用说明]] | + | * [[:en:use_case:how_to_use_fax_module]] |
| - | * [[:zh:模块使用说明:群发信息管理]] -> [[:zh:模块使用说明:群发信息管理:邮件服务器]] | + | * [[:en:module_manual:messages]] -> [[:zh:module_manual:messages:send_in_bulk]] |
| - | * [[:zh:实际案例指导:如何配置短信功能]] | + | * [[:en:use_case:how_to_config_sms]] |
