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en:real_case_guidance:how-to_add_sound_files [2012/04/20 09:18] shangy |
en:real_case_guidance:how-to_add_sound_files [2017/12/12 03:05] (current) |
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| Free download here: http://www.sound-recorder.biz/freesoundrecorder.html | Free download here: http://www.sound-recorder.biz/freesoundrecorder.html | ||
| - | Record with the //Free Sound Recorder// and upload to the system, which supports these two formats: wav(8000KHz,16bit), mp3 | + | Record with the //Free Sound Recorder// and upload to the system, which supports one formats: wav(8000KHz,16bit) |
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| {{:en:real_case_guidance:en-option.png?|}} | {{:en:real_case_guidance:en-option.png?|}} | ||
| - | The system supports wav, mp3 and wav(8000KHz,16bit). | + | The system supports wav(8000KHz,16bit). |
| Save and upload your recording. | Save and upload your recording. | ||
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| {{:en:real_case_guidance:ivr.png?|}} | {{:en:real_case_guidance:ivr.png?|}} | ||
| - | 在IVR管理中的失败转向进行设置，根据转向的去处，如呼入语音、队列、分机等，那么根据以上各个模块所设置的语音方法自动播报语音文件。 | + | Configure the Failedover, and choose one. And the sound file will be played that way. |
| - | Configure the Failedover, and choose one. | + | |
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| + | ====== Record through Telephone ====== | ||
| + | |||
| + | First you need to make sure the softphone is working. | ||
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| + | System -> Feature Code: | ||
| {{:en:real_case_guidance:featurecode.png?|}} | {{:en:real_case_guidance:featurecode.png?|}} | ||
| + | **Recording**: *63 we turn on the softphone and make sure it's working. Dial *63 and press the call button. | ||
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| {{:en:real_case_guidance:软电话1008.png?|}} {{:en:real_case_guidance:开始录音.png?|}} | {{:en:real_case_guidance:软电话1008.png?|}} {{:en:real_case_guidance:开始录音.png?|}} | ||
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| + | Then you will hear the sound playing: 请在滴声后开始录音，录音完毕请按#号键 | ||
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| + | You can record now, and press # after finishing recording. | ||
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| + | Then you will hear: 收听请按1，保存录音文件请按2，重新录制请按3 | ||
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| + | Press 1 to listen to this recording. If you want to re-record, press 3. Finally, press 2 to save the sound file, and the sound file will be displayed at top of the list. | ||
| + | |||
| {{:en:real_case_guidance:sound-5.png?|}} | {{:en:real_case_guidance:sound-5.png?|}} | ||
| + | {{:zh:实际案例指导:试听按钮.png?|}}: play the sound; {{:zh:实际案例指导:下载录音.png?|}}: download the sound file. | ||
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| + | Follow the setting methods above when use those sound files. | ||
