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en:real_case_guidance:how-to_add_sound_files [2012/04/20 08:31] shangy |
en:real_case_guidance:how-to_add_sound_files [2017/12/12 03:05] (current) |
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| Free download here: http://www.sound-recorder.biz/freesoundrecorder.html | Free download here: http://www.sound-recorder.biz/freesoundrecorder.html | ||
| - | Record with the //Free Sound Recorder// and upload to the system, which supports these two formats: wav(8000KHz,16bit), mp3 | + | Record with the //Free Sound Recorder// and upload to the system, which supports one formats: wav(8000KHz,16bit) |
| Line 15: | Line 15: | ||
| {{:en:real_case_guidance:en-option.png?|}} | {{:en:real_case_guidance:en-option.png?|}} | ||
| - | The system supports wav, mp3 and wav(8000KHz,16bit). | + | The system supports wav(8000KHz,16bit). |
| Save and upload your recording. | Save and upload your recording. | ||
| Line 63: | Line 63: | ||
| {{:en:real_case_guidance:mohs.png?|}} | {{:en:real_case_guidance:mohs.png?|}} | ||
| - | 填写一个等待音乐的名称，标识：只能填写英文格式的内容，用来区分其它等待音乐。语音文件名称下能列出所选团队下的所有语音文件，供选择，可以依照顺序进行多个选择，那么等待音乐会依次播放所选的语音文件，直到播放完毕。 | ||
| - | |||
| - | 等待音乐添加完毕后，可以去队列管理中为队列设置等待音乐 | ||
| Choose a name for the moh. | Choose a name for the moh. | ||
| - | **Identity**: enter English here only. | + | **Identity**: enter English here only, for identification from other mohs. |
| - | + | Choose a team or many teams for the sound file. | |
| + | The mohs will be palying according to the order of the list. | ||
| + | After adding the music, you can configure it in the "Queue Management" | ||
| {{:en:real_case_guidance:queue.png?|}} | {{:en:real_case_guidance:queue.png?|}} | ||
| + | |||
| + | In the Music on Hold's dropdown menu, you can see all the music files of the team. | ||
| + | These can also be applied to the music ring back tone. | ||
| + | |||
| + | Device management -> Add Device, and click "Advance" | ||
| {{:en:real_case_guidance:devices.png?|}} | {{:en:real_case_guidance:devices.png?|}} | ||
| + | |||
| + | It is the same as the mohs settings. And the playing order is the same too. | ||
| + | |||
| + | |||
| + | ====== Settings in IVR Management====== | ||
| + | |||
| + | Now we enter "Ivrs" | ||
| {{:en:real_case_guidance:ivr.png?|}} | {{:en:real_case_guidance:ivr.png?|}} | ||
| + | |||
| + | Configure the Failedover, and choose one. And the sound file will be played that way. | ||
| + | |||
| + | |||
| + | ====== Record through Telephone ====== | ||
| + | |||
| + | First you need to make sure the softphone is working. | ||
| + | |||
| + | System -> Feature Code: | ||
| {{:en:real_case_guidance:featurecode.png?|}} | {{:en:real_case_guidance:featurecode.png?|}} | ||
| + | **Recording**: *63 we turn on the softphone and make sure it's working. Dial *63 and press the call button. | ||
| + | |||
| {{:en:real_case_guidance:软电话1008.png?|}} {{:en:real_case_guidance:开始录音.png?|}} | {{:en:real_case_guidance:软电话1008.png?|}} {{:en:real_case_guidance:开始录音.png?|}} | ||
| + | |||
| + | Then you will hear the sound playing: 请在滴声后开始录音，录音完毕请按#号键 | ||
| + | |||
| + | You can record now, and press # after finishing recording. | ||
| + | |||
| + | Then you will hear: 收听请按1，保存录音文件请按2，重新录制请按3 | ||
| + | |||
| + | |||
| + | Press 1 to listen to this recording. If you want to re-record, press 3. Finally, press 2 to save the sound file, and the sound file will be displayed at top of the list. | ||
| + | |||
| {{:en:real_case_guidance:sound-5.png?|}} | {{:en:real_case_guidance:sound-5.png?|}} | ||
| + | {{:zh:实际案例指导:试听按钮.png?|}}: play the sound; {{:zh:实际案例指导:下载录音.png?|}}: download the sound file. | ||
| + | |||
| + | Follow the setting methods above when use those sound files. | ||
