Differences

This shows you the differences between two versions of the page.

--- en:real_case_guidance:how-to_add_sound_files [2012/04/18 03:35]
songxx created
+++ en:real_case_guidance:how-to_add_sound_files [2017/12/12 03:05] (current)
@@ Line 1: / Line 1: @@
+====== Upload Recording File through Windows Recording ======
+You need a recroding software in the first place. Any software is ok. Here we take //Free Sound Recorder// for example.
+Free download here: http://www.sound-recorder.biz/freesoundrecorder.html
+Record with the //Free Sound Recorder// and upload to the system, which supports one formats: wav(8000KHz,16bit)
 {{:en:real_case_guidance:en-free_sound.png?|}}
+Click "Option" to set the format, hot key and other functions of the recording file.
 {{:en:real_case_guidance:en-option.png?|}}
+The system supports wav(8000KHz,16bit).
+Save and upload your recording.
+====== Configure Sound Files in "SoundFiles"======
+PBX advanced -> SoundFiles
 {{:en:real_case_guidance:sound_file.png?|}}
+Add the recording file and upload to the system.
 {{:en:real_case_guidance:add_file.png?|}}
+The file name is the original name of the file, and you can edit it.
+**Team name**: you can choose a team and only this team can use the file. If no team is chosen, then the file is available to all teams.
+After saving, you will see the newly-added file displaying at top of the list. Double-click to edit, and it will be automatically saved when the mouse leaves.
+====== Configure Sound Files in "Announcements"======
+Now we can annoucement.
+PBX advanced -> Announcements, and click "Add"
 {{:en:real_case_guidance:sound-2.png?|}}
+Enter a name for the announcement. Choose a team for its application scope, and do not choose if you want to apply this announcement for all teams.
+Then click "save".
 {{:en:real_case_guidance:sound-3.png?|}}
+Then there will be a "Add Sound" page popping out. Choose sound files for each language.
 {{:en:real_case_guidance:sound-4.png?|}}
+====== Configure Sound Files in "Mohs" ======
+The sound files can also be used as music-on-hold.
+PBX advanced -> Mohs,
+and click "Add".
 {{:en:real_case_guidance:mohs.png?|}}
+Choose a name for the moh.
+**Identity**: enter English here only, for identification from other mohs.
+Choose a team or many teams for the sound file.
+The mohs will be palying according to the order of the list.
+After adding the music, you can configure it in the "Queue Management"
 {{:en:real_case_guidance:queue.png?|}}
+In the Music on Hold's dropdown menu, you can see all the music files of the team.
+These can also be applied to the music ring back tone.
+Device management -> Add Device, and click "Advance"
 {{:en:real_case_guidance:devices.png?|}}
+It is the same as the mohs settings. And the playing order is the same too.
+====== Settings in IVR Management======
+Now we enter "Ivrs"
 {{:en:real_case_guidance:ivr.png?|}}
+Configure the Failedover, and choose one. And the sound file will be played that way.
+====== Record through Telephone ======
+First you need to make sure the softphone is working.
+System -> Feature Code:
 {{:en:real_case_guidance:featurecode.png?|}}
+**Recording**: *63 we turn on the softphone and make sure it's working. Dial *63 and press the call button.
 {{:en:real_case_guidance:软电话1008.png?|}}  {{:en:real_case_guidance:开始录音.png?|}}
+Then you will hear the sound playing: 请在滴声后开始录音，录音完毕请按#号键
+You can record now, and press # after finishing recording.
+Then you will hear: 收听请按1，保存录音文件请按2，重新录制请按3
+Press 1 to listen to this recording. If you want to re-record, press 3. Finally, press 2 to save the sound file, and the sound file will be displayed at top of the list.
 {{:en:real_case_guidance:sound-5.png?|}}
+{{:zh:实际案例指导:试听按钮.png?|}}: play the sound; {{:zh:实际案例指导:下载录音.png?|}}: download the sound file.
+Follow the setting methods above when use those sound files.

en/real_case_guidance/how-to_add_sound_files.1334720110.txt.gz · Last modified: 2017/12/12 03:11 (external edit)

Show page Old revisions

Backlinks Back to top