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en:online_demo:pre-dial_online_demo [2013/05/24 16:29] abosse |
en:online_demo:pre-dial_online_demo [2017/12/12 03:05] (current) |
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| Max Channel: This value determines the maximum amount of calls that the system can do at the same time. Please note that its limitation can be determined by the gateway provider of the system (trunk). The system constantly checks the status of the channels (busy, ringing and available). For example: If this Max Channel option is set to 50 and the dialer detects that the system has 30 channels active on calls of a campaign, and that 10 channels are campaign phone numbers ringing, then the dialler will initiate another 10 calls. The system makes sure that 50 calls are working/occupied at all the time. | Max Channel: This value determines the maximum amount of calls that the system can do at the same time. Please note that its limitation can be determined by the gateway provider of the system (trunk). The system constantly checks the status of the channels (busy, ringing and available). For example: If this Max Channel option is set to 50 and the dialer detects that the system has 30 channels active on calls of a campaign, and that 10 channels are campaign phone numbers ringing, then the dialler will initiate another 10 calls. The system makes sure that 50 calls are working/occupied at all the time. | ||
| - | Agent Percentage: This value is multiplied by the number of available agents to determine the amount of calls that should be initiated. For example: If this selected option is set to 120% and the dialler detects that the current campaign belongs to the agent group that has 40 agents in idle state, the dialler first identifies the calls that are ringing. If there are 10 calls at the ringing stage, the system automatically initiates 36 calls (40 agents in idle state minus 10 ringing calls multiplied by 120% equates to 36 new dials). | + | Agent Percentage: This value is multiplied by the number of available agents to determine the amount of calls that should be initiated. For example: If this selected option is set to 120% and the dialler detects that the current campaign belongs to an agent group that has 40 agents in idle state, the dialler first identifies the calls that are ringing. If there are 10 calls at the ringing stage, the system automatically initiates 36 calls (40 agents in idle state minus 10 ringing calls multiplied by 120% equates to 36 new dials). |
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