====== Differences ====== This shows you the differences between two versions of the page.
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en:online_demo:online_demo [2012/01/31 02:28] wangl created |
en:online_demo:online_demo [2017/12/12 03:05] (current) |
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| - | * use browswer IE(7.0 or above) or Firefox(3.0 or above) | + | * use browser IE(8.0 or above) , Firefox(3.0 or above) or Chrome |
| [[http://www.mozilla.com?from=sfx&uid=307905&t=588|Download Latest Firefox Here]] | [[http://www.mozilla.com?from=sfx&uid=307905&t=588|Download Latest Firefox Here]] | ||
| * open http://demo.astercc.com | * open http://demo.astercc.com | ||
| - | * login as user mode, username demo password demo, Type: user, Team: astercc-demo | + | * login with username "demo" and password "demo", this account is group admin, also we configed lots of privilege for its role. |
| - | {{:en:login_demo.png|agent login}} | + | * login with username "demo1" and password "demo1", this account is a regular agent account. |
| - | * after login,you can see agent portal page | + | |
| - | {{:en:agent outbound.jpg?796|portal}} | + | {{:en:online_demo:demologin.png?740|}} |
| - | {{:en:agent desk.jpg?796|portal}} | + | * after the login,you can see the agent portal page |
| + | {{:en:online_demo:agentportal1.png?740|}} | ||
| ======basic dialin and popup====== | ======basic dialin and popup====== | ||
| - | * click button "astercc agentindesk",it will open agent work page | + | Dial the nubmer 0086-311-89297355/56/57 with your phone and you will see the different popup pages. |
| - | * click the ICON on left top,get the queue panel, click the checkbox to checkin the queue,then the agent is ready to work | + | * click the ICON on left top, get the queue panel and click the checkbox to checkin the queue. The agent is now ready to work (not in pause or ACW). |
| - | * dial the nubmer 0086-311-89297356/57/58 with your phone,you will see the popup page | + | * 86-311-89297355 for the campaign to popup (it includes survey and ecommerce module) |
| - | {{:en:popup_1_en.jpg?796|popup}} | + | |
| - | {{:en:popup_2_en.jpg?796|popup}} | + | customer infomation |
| - | {{:en:popup_3_en.jpg?796|popup}} | + | |
| - | * how to use survy | + | {{:en:online_demo:campaign_popup.png?740|}} |
| - | * click the survy campaign on left top | + | |
| - | {{:en:survey_1.jpg?796|popup}} | + | contact logs |
| - | * select a customer | + | |
| - | {{:en:survey_2.jpg?796|popup}} | + | {{:en:online_demo:campaign_popup2.png?740|}} |
| - | * start the survy | + | |
| - | {{:en:survey_3.jpg?796|popup}} | + | ecommerce orders |
| - | * when phone answered,agent can use | + | {{:en:online_demo:campaign_popup3.png?740|}} |
| + | |||
| + | surveys | ||
| + | |||
| + | {{:en:online_demo:survey.png?740|}} | ||
| + | |||
| + | * 86-311-89297356 for the customer service to popup (it includes the workorders and ecommerce modules) | ||
| + | |||
| + | {{:en:online_demo:customerservice1.png?740|}} | ||
| + | |||
| + | {{:en:online_demo:customerservice2.png?740|}} | ||
| + | |||
| + | {{:en:online_demo:customerservice3.png?740|}} | ||
| + | |||
| + | {{:en:online_demo:customerservice4.png?740|}} | ||
| + | |||
| + | {{:en:online_demo:workorder.png?740|}} | ||
| + | |||
| + | * 86-311-89297357 for the virtual office popup | ||
| + | |||
| + | {{:en:online_demo:virtual_office.png?740|}} | ||
| + | |||
| + | * when the phone is answered, the agent can use | ||
| * consult | * consult | ||
| * end consult | * end consult | ||
| * conference | * conference | ||
| * transfer | * transfer | ||
| - | |||
