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| - | **Since the soft phone have already been configured successfully, calling and incoming calls are working now. Now we need to learn about the voice mail and call forwarding： | ||
| - | Through voice mail you can hear the telephone message if someone has left one to you. With the settings of call forwarding you can make transfers of incoming calls.** | ||
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| - | ====Voice mail==== | ||
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| - | We need to enable the voice mail feature first. | ||
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| - | Find out your device which was registered just now, click "Advanced" in the edit page. | ||
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| - | {{:en:newbie:voicemail01.png?|}} | ||
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| - | 当来电打进电话无人接听时候系统自动将会转到语音邮箱进行留言，电话会响起语音提示“请在滴声后进行留言，完成后请挂机。”，待你留言结束后，又会再次响起“接受这个录音请按1，听这个录音请按2，重新录制请按3，转话务员请按0”。 | ||
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| - | Select "enable" after the "Voice mail status". | ||
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| - | When a call came in and was not answered, the system would transfer it to the voice mail, they would hear a voice saying "Please leave your message after the beat." | ||
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| - | When the call into the phone no one answered when the system will automatically go to voice mail messages, telephone ringing voice prompt "in the drop sound message, you are finished, hang until the end of your message, but also will be sounded again to accept this recording press 1, listen to this recording press 2 to re-record, press 3 to turn the operator press 0 ". | ||
| - | ------ | ||
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| - | When someone left you a message, enter the voice mail interface to check the message. | ||
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| - | Choose PBX management ->voice mails, enter the page shown as below: | ||
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| - | {{:en:newbie:voicemail02.png?|}} | ||
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| - | You can have a view of the team, agent, device, contact and time of the message in the voice mail's list. | ||
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| - | Under the "option" there are 3 buttons: | ||
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| - | <note tip> | ||
| - | {{:zh:下载.png|}}download the message. | ||
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| - | {{:zh:播放.png|}} listen online. | ||
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| - | {{:zh:删除按钮.png|}} delete the message. | ||
| - | </note> | ||
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| - | **You can also listen to the voice messages by telephone** | ||
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| - | Enter the system settings in the system management list, and click " Feature code" to open the following interface: | ||
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| - | {{:en:newbie:voicemail03.png?|}} | ||
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| - | You can see "My voice mail" is * 97 (set your own in the system settings)", then dial * 97 and press the call button on the soft phone to hear the voice message. | ||
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| - | {{:zh:语音留言.png|}} | ||
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| - | The the system will tell you how many messages do you have and you can press 1 to listen to them. | ||
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| - | ====Call forwarding==== | ||
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| - | In order to know how to use call forwarding, we need to learn how to configure it in the system. | ||
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| - | Click system management -> Feature code on the left side to open the following page: | ||
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| - | {{:en:newbie:voicemail05.png?|}} | ||
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| - | <note warming> | ||
| - | Shortcut Key: dial the number to function accordingly. | ||
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| - | </note> | ||
| - | For example, open the soft phone, dial *91 | ||
| - | {{:zh:前转.png|}} | ||
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| - | and press the calling button to use the "Forwad key", then you will hear“请输入呼叫前转移号码，完成后按#号键”. Enter the number to be forwarded. The voice saying "呼叫前转移设置成功" means the settings are done. | ||
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| - | Then dial my number, the system will go directly to the new number that I have just set | ||
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| - | The shortcut keys corresponding value can be changed. | ||
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| - | {{:en:newbie:voicemail07.png?|}}Did not change when the shortcuts are following out the default shortcut keys data, by selecting this drop-down box, select the appropriate team, you can view under the appropriate team shortcuts under different team shortcutsmodify the settings | ||
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| - | Double-click the shortcut key value can be modified. Mouse left automatically saved. | ||
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| - | {{:en:newbie:voicemail08.png?|}} | ||
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| - | Hotkey: call forwarding feature. During a call, press the specified hotkey corresponding value, you can perform the appropriate hotkey function. | ||
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| - | Now {{:en:newbie:voicemail09.png?|}} Is disabled, said hot key only default data, no team points. | ||
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| - | <note warming> | ||
| - | **Blind transfer**:When incoming calls by pressing the corresponding hotkey blind turn value directly to the phone switched over to someone to answer the caller was transferred to the party calls, if there no answer, hang up the phone . | ||
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| - | </note> | ||
| - | {{:zh:转接.png|}} | ||
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| - | On the soft phone calls after pressing the "* 51", and then press the call button, incoming calls will be routed directly to interrupt the call and the caller. | ||
| - | <note warming> | ||
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| - | Agent transfer: incoming calls, the agents switch to the corresponding value of "00" press the hotkey on the soft phone, then you will hear the alert tone "transfer", called-party number. Phone was transferred first to be connected, only be transferred agrees to answer, you can hang up the phone, calling, and was transferred to talk to. Was transferred to parties not connected or connected to you also and calling call and then hang up. | ||
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| - | </note> | ||
| - | Double-click the value of the hotkeys can be modified. Mouse left automatically saved. | ||
| - | <note warning> | ||
| - | When you modify[Blind transferAnd[Transfer agent]Two hotkeys data, will call an overloaded function, the top of the page Article yellow overload prompted after clicking reload, prompt bar disappears. | ||
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| - | </note> | ||
| - | {{:en:newbie:voicemail11.png?|}} | ||
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| - | 【Condition】 Divided into two states available and disabled | ||
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| - | Status is available to do the appropriate action expressed by the value specified. | ||
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| - | The status is disabled, the shortcuts or hotkeys corresponding value can not be related operations. | ||
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| - | Set up after the success of the telephone system will be able to achieve call transfer and call forwarding features. | ||
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| - | **Next, we explain the specific[[Configuring a trunks]]Conduct outbound and inbound | ||
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| - | ** | ||
