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en:newbie:voice_mail_and_call_forwarding [2012/02/08 09:01] wangl |
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| - | **Can receive calls from other internal telephone, you can also directly dial other extension number to view the caller information after the success of the soft phone configuration, you can telephone inbound, outbound functions, then we understand the system's voice mail and call forwarding：** | ||
| - | **The voice mailbox can listen to a telephone message. If someone gives you a message, you can to this page to listen to. Call forwarding function can set the system to achieve the transfer of calls.** | ||
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| - | ====Voice mail==== | ||
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| - | We must first enable the voice mailbox functions. | ||
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| - | Find the extension you have just registered in the system Device Manager, open the "Advanced data editing equipment interface | ||
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| - | {{:en:newbie:voicemail01.png?|}} | ||
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| - | Voice mail status options available, such a voice mail feature had been successfully enabled. | ||
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| - | When the call into the phone no one answered when the system will automatically go to voice mail messages, telephone ringing voice prompt "in the drop sound message, you are finished, hang until the end of your message, but also will be sounded again to accept this recording press 1, listen to this recording press 2 to re-record, press 3 to turn the operator press 0 ". | ||
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| - | When someone gives you a message when they can log on voice mail management interface, view message information. | ||
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| - | The left side list, click on the PBX Administration -> voice mailbox management page to enter the next figure below: | ||
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| - | {{:zh:语音邮箱.png|}} | ||
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| - | Can view a list of the voice mail page the message belongs to the team, seating, extension, contacts, and message time information. | ||
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| - | A column in the operation, we can see the following three buttons: | ||
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| - | <note tip> | ||
| - | {{:zh:下载.png|}}You can download the message。 | ||
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| - | {{:zh:播放.png|}}The message can listen online。 | ||
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| - | {{:zh:删除按钮.png|}}Deletion of the article message。 | ||
| - | </note> | ||
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| - | **You can also listen to voice messages by telephone** | ||
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| - | Enter the system settings, click on the list of system management system hotkey to open the following interface: | ||
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| - | {{:en:newbie:voicemail03.png?|}} | ||
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| - | We can see the box "My voice mail is: * 97 (System Settings can set your own)", then we are soft on the phone as long as dial * 97 Press the call button can listen to their voice mail | ||
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| - | {{:zh:语音留言.png|}} | ||
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| - | When the phone will have voice navigation prompts: "You have a few message, press the 1 key to listen to the message, as well as other key prompts guide you through how to operate. | ||
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| - | ====Call forwarding==== | ||
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| - | Phone call forwarding, we need to understand how these functions set how to use the System Settings module. | ||
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| - | Click on the system on the left list system settings -> system hotkey, enter the page of the figure below: | ||
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| - | {{:en:newbie:voicemail05.png?|}} | ||
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| - | <note warming> | ||
| - | Shortcuts: direct use of the phone press the value of the specified shortcuts, you can perform this value corresponds to the shortcut key function. | ||
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| - | </note> | ||
| - | Such as: open the soft phone, set up call forwarding function, the value that we can control call forwarding, direct input on the soft phone | ||
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| - | {{:zh:前转.png|}} | ||
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| - | We press【Call Forward】Value "*** 91 **" and then press the dial button, you can hear "Please enter the transfer number before the call is complete press the # key," the voice prompt, then enter mythe number you want to transfer, then heard the "call before the transfer successfully set". Such settings to complete | ||
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| - | Then dial my number, the system will go directly to the new number that I have just set | ||
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| - | The shortcut keys corresponding value can be changed. | ||
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| - | {{:en:newbie:voicemail07.png?|}}Did not change when the shortcuts are following out the default shortcut keys data, by selecting this drop-down box, select the appropriate team, you can view under the appropriate team shortcuts under different team shortcutsmodify the settings | ||
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| - | Double-click the shortcut key value can be modified. Mouse left automatically saved. | ||
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| - | {{:en:newbie:voicemail08.png?|}} | ||
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| - | Hotkey: call forwarding feature. During a call, press the specified hotkey corresponding value, you can perform the appropriate hotkey function. | ||
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| - | Now {{:en:newbie:voicemail09.png?|}} Is disabled, said hot key only default data, no team points. | ||
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| - | <note warming> | ||
| - | **Blind transfer**:When incoming calls by pressing the corresponding hotkey blind turn value directly to the phone switched over to someone to answer the caller was transferred to the party calls, if there no answer, hang up the phone . | ||
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| - | </note> | ||
| - | {{:zh:转接.png|}} | ||
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| - | On the soft phone calls after pressing the "* 51", and then press the call button, incoming calls will be routed directly to interrupt the call and the caller. | ||
| - | <note warming> | ||
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| - | Agent transfer: incoming calls, the agents switch to the corresponding value of "00" press the hotkey on the soft phone, then you will hear the alert tone "transfer", called-party number. Phone was transferred first to be connected, only be transferred agrees to answer, you can hang up the phone, calling, and was transferred to talk to. Was transferred to parties not connected or connected to you also and calling call and then hang up. | ||
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| - | </note> | ||
| - | Double-click the value of the hotkeys can be modified. Mouse left automatically saved. | ||
| - | <note warning> | ||
| - | When you modify[Blind transferAnd[Transfer agent]Two hotkeys data, will call an overloaded function, the top of the page Article yellow overload prompted after clicking reload, prompt bar disappears. | ||
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| - | </note> | ||
| - | {{:en:newbie:voicemail11.png?|}} | ||
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| - | 【Condition】 Divided into two states available and disabled | ||
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| - | Status is available to do the appropriate action expressed by the value specified. | ||
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| - | The status is disabled, the shortcuts or hotkeys corresponding value can not be related operations. | ||
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| - | Set up after the success of the telephone system will be able to achieve call transfer and call forwarding features. | ||
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| - | **Next, we explain the specific[[Configuring a trunks]]Conduct outbound and inbound | ||
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| - | ** | ||
