Differences
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en:newbie:quick_start [2014/06/01 02:08] solo [First Login] |
en:newbie:quick_start [2017/12/12 03:05] (current) |
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| * Agent must belong to one agent group for work, go to [User] -> [Agent Groups], click [Add] | * Agent must belong to one agent group for work, go to [User] -> [Agent Groups], click [Add] | ||
| - | {{:en:newbie:agent_group_1.jpg?&650|}} | + | {{:en:newbie:agent_group_add.png?650|}} |
| * Click [Add Agent], we will add all five agents to this agent group, click [Select Add] | * Click [Add Agent], we will add all five agents to this agent group, click [Select Add] | ||
| - | {{:en:newbie:agent_group_2.jpg?&650|}} | + | {{:en:newbie:agent_group_agents.png?650|}} |
| * Click [Add], it will move all agents into the agent group, we check [group admin] for 5000, 5001. | * Click [Add], it will move all agents into the agent group, we check [group admin] for 5000, 5001. | ||
| - | {{:en:newbie:agent_group_3.jpg?&650|}} | + | {{:en:newbie:agent_group_agents_save.png?650|}} |
| * When it's saved, it will prompt if you want to add a queue by system, the agent group only work with a queue, so we click [Add queue by system automaticly] | * When it's saved, it will prompt if you want to add a queue by system, the agent group only work with a queue, so we click [Add queue by system automaticly] | ||
| - | {{:en:newbie:agent_group_4.jpg?&650|}} | + | {{:en:newbie:agent_group_save.png?650|}} |
| * When it's done, we also need click the bar to apply the changes. | * When it's done, we also need click the bar to apply the changes. | ||
