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en:newbie:quick_start [2013/02/10 06:15] solo [坐席组面板] |
en:newbie:quick_start [2017/12/12 03:05] (current) |
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| - | ====== asterCC 1.2-beta Quick Start Manual ====== | + | ====== asterCC Quick Start Manual ====== |
| ===== Quick Start ===== | ===== Quick Start ===== | ||
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| * After installation, enter the server ip in your broswer, such as: http://192.168.1.110, 192.168.1.110 is the IP of astercc server, the default system administrator user & password is admin and admin. | * After installation, enter the server ip in your broswer, such as: http://192.168.1.110, 192.168.1.110 is the IP of astercc server, the default system administrator user & password is admin and admin. | ||
| * we suggest that user use FireFox or Chrome browser. | * we suggest that user use FireFox or Chrome browser. | ||
| - | |||
| - | {{:en:newbie:login_admin.jpg?&650|}} | ||
| - | * When it's your first login, it will prompt to select the default language | + | {{:en:newbie:login_admin.png?650|}} |
| + | |||
| + | * When it's your first login, it will do initialization | ||
| + | {{:en:newbie:init.png?650|}} | ||
| + | * then it will prompt to select the default language | ||
| {{:en:newbie:init_language.jpg?&650|}} | {{:en:newbie:init_language.jpg?&650|}} | ||
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| * Agent must belong to one agent group for work, go to [User] -> [Agent Groups], click [Add] | * Agent must belong to one agent group for work, go to [User] -> [Agent Groups], click [Add] | ||
| - | {{:en:newbie:agent_group_1.jpg?&650|}} | + | {{:en:newbie:agent_group_add.png?650|}} |
| * Click [Add Agent], we will add all five agents to this agent group, click [Select Add] | * Click [Add Agent], we will add all five agents to this agent group, click [Select Add] | ||
| - | {{:en:newbie:agent_group_2.jpg?&650|}} | + | {{:en:newbie:agent_group_agents.png?650|}} |
| * Click [Add], it will move all agents into the agent group, we check [group admin] for 5000, 5001. | * Click [Add], it will move all agents into the agent group, we check [group admin] for 5000, 5001. | ||
| - | {{:en:newbie:agent_group_3.jpg?&650|}} | + | {{:en:newbie:agent_group_agents_save.png?650|}} |
| * When it's saved, it will prompt if you want to add a queue by system, the agent group only work with a queue, so we click [Add queue by system automaticly] | * When it's saved, it will prompt if you want to add a queue by system, the agent group only work with a queue, so we click [Add queue by system automaticly] | ||
| - | {{:en:newbie:agent_group_4.jpg?&650|}} | + | {{:en:newbie:agent_group_save.png?650|}} |
| * When it's done, we also need click the bar to apply the changes. | * When it's done, we also need click the bar to apply the changes. | ||
| Line 168: | Line 170: | ||
| Messages is used to display all messages, calendar in this system, when there comes a new message, the icon will blink | Messages is used to display all messages, calendar in this system, when there comes a new message, the icon will blink | ||
| - | {{:en:newbie:portal_alert.jpg?650|}} | + | {{:en:newbie:portal_messages.jpg?&650|}} |
| ==== Agent group panel ==== | ==== Agent group panel ==== | ||
| * Click group icon to display agent group panel, each group that the agent belongs to will have one line | * Click group icon to display agent group panel, each group that the agent belongs to will have one line | ||
