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en:newbie:configure_the_ring_group [2012/02/03 05:59] wangl created |
en:newbie:configure_the_ring_group [2017/12/12 03:05] (current) |
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| - | <note tip> | + | <note tip>**Put the devices with the same settings in the ring group, and choose a ring strategy of coming-in calls** |
| - | **Configured feature set to the same extension into the ring group, select the system when the incoming call ring strategy.** | + | |
| </note> | </note> | ||
| ====Add a ringing group==== | ====Add a ringing group==== | ||
| + | |||
| + | Get in PBX management -> Ring group management page to add a ring group. | ||
| - | Management list Click the pbx Management --> ring group, add the ring group. | + | {{:en:newbie:ring01.png?|}} |
| + | Open the interface and know about the fields: | ||
| - | {{:zh:振铃组添加.png|}} | + | Ring group name: give this ring group a name to identitfy it. |
| - | Ringing group name: the name of the definition of a ring group. Identifies this ring group. | + | Ring group exten: set your extension number for inside calls. |
| - | Extension number: to set up your extension number for internal calls. | + | Ring Strategy: When a call comes in, the system will ring according to your setttings of the ring strategy. There are 5 types: |
| - | Ringing: ringing the number of seconds of duration. | + | <note important> |
| - | Team: Select ringing group for the team. | + | Ring all: all devices ring when a call comes in. |
| - | Recent calls have priority: the priority recently contacted seats. | + | Hunt: when a call comes in, all the devices chosen ring in turn. When the call is answered, the devices will ring in turn again. |
| - | Voice Category Name: select the voice category, easy to find a suitable voice file. | + | Hunt-next: let's say, there are devices: 1004, 1005 etc. When a call came in, 1004 rang, but it wasn't answered, then 1005 rang, then it went in this manner until some device answered the call. If 1005 picked up the phone, when next call comes in, 1006 will ring. |
| - | Incoming voice files: select the incoming voice. | + | Memory hunt: let's say, again, there are devices: 1004, 1005 etc. When 1004 rang and it wasn't answered, 1004 and 1005 would start to ring. Then it went in this manner, until some device answered it, otherwise all devices would ring. |
| - | Increasing the calling number prefix: prefixes in the Caller ID before the increase. | + | First available: only the available devices ring. |
| + | </note> | ||
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| + | Ringing time: how long the ring lasts. | ||
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| + | Team name: choose the team this ring group is applied to. | ||
| + | |||
| + | Matched last call: whether or not to put throught to the agent who has recently contacted with this customer. | ||
| - | Increasing the caller name prefix: increase prefix in front of the caller name. | + | Category name: the music on hold in a team. |
| + | ----------------- | ||
| - | Select the extension in the box, then click on the "right", so that the selected extension will be placed in a ring group, when the incoming call, the system will ring strategy. | + | Announcement: choose the music when calls coming in. |
| - | Ring: All calls, all extension ringing. | + | Caller id: the number prefixed to the calling number. |
| - | Order ring: the incoming call into the extension order, according to the selected one by one ring. Answer again after this order-by-extension ringing. | + | Caller id name: the name prefixed to the caller id. |
| - | Polling ringing: an incoming call, for example, 9000,8001,8000 three extension. 9000 extension ringing, no answer, the 8001 extension ringing. In accordance with this rule until after the extension response when again incoming 8000 extension ringing. | ||
| - | Incremental ring: an incoming call, for example, 9000,8001,8000 three extension. First 9000 extension ringing, no answer, 9000,8001 extension ringing, and finally 9000,8001,8000 extension all the ringing. | + | Select the devices in the box and click "Right" to put them in the ring group. When calls come in, the system would operate according to the ring strategy. |
| - | Idle ringing: ringing a free extension. | ||
| - | After the completion of the information to fill in, "*" are required options. Click the Save button. | + | * items are obliged to fill. Compelete it and click "save". |
| **Understanding of the system[[voice mail and call forwarding]]functionality** | **Understanding of the system[[voice mail and call forwarding]]functionality** | ||
