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en:module_manual:virtual_office:faq [2013/06/18 10:01] shixb |
en:module_manual:virtual_office:faq [2017/12/12 03:05] (current) |
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| {{:en:module_manual:virtual_office:faq_add.jpg?768|Add FAQ}} | {{:en:module_manual:virtual_office:faq_add.jpg?768|Add FAQ}} | ||
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| + | **Teamname:**which team need to use the FAQ.If choose `default`,all the customer can use the FAQ. | ||
| - | **vnname：**which customer need to use the knowledge | + | **Objectname:**which customer need to use the FAQ.If choose `default`,all the customer of the team can use the FAQ. |
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| + | **FAQ Category 1:**The FAQ Category 1,choose one category,then the `FAQ Category 2` related will be shown in the `FAQ Category 2` premeter's select | ||
| - | **一级知识类别：**该知识库属于哪个一级知识类别 | + | **FAQ Category 2:**The FAQ Category 2,the select option value is related with the `FAQ Category 1` |
| - | **二级知识类别：**该知识库属于哪个二级知识类别 | + | **FAQ Title:**Simply describe the FAQ function |
| - | **文件ID：**为此知识库上传的文件。 | + | **Archivefiles:**support upload the file for FAQ.So the agent servers for the customer can download the file to read. |
| - | **知识内容：**该知识库的具体内容。 | + | **FAQ:** FAQ content |
| - | 点击【保存】，返回到知识库页面,我们可以看到刚刚新增加的信息。 | + | Click [Save] buttton to save the FAQ,then it will be shown in the page list: |
| {{:en:module_manual:virtual_office:faq_list.jpg?768|FAQ Data}} | {{:en:module_manual:virtual_office:faq_list.jpg?768|FAQ Data}} | ||
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| {{:en:module_manual:virtual_office:faq_edit.jpg?768|Edit FAQ}} | {{:en:module_manual:virtual_office:faq_edit.jpg?768|Edit FAQ}} | ||
| - | Double click the ``双击更改一级类别时，二级类别会根据当前的一级类别列出相关的二级类别的名称，当一级和二级类别都选择后点击右侧的【确定】按钮，则可更改该知识库所属的一级和二级知识类别。 | + | Double click the `FAQ Category 1` premeter,can edit it.Change the `FAQ Category 1` select,it will relate the `FAQ Category 2` category to show in the `FAQ Category 2` premeter's select.So if confirm it,you can click [Confirm] button to update the FAQ. |
| - | 直接点击二级知识类别进行修改，二级类别会列出当前一级类别下的二级类别，选择完毕后，鼠标离开编辑区，数据将自动保存。 | ||
