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en:module_manual:user:team [2013/12/11 02:41]
shangy
en:module_manual:user:team [2017/12/12 03:05] (current)
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 In the menu on the left, [[:​en:​module_manual:​user|User]] -> team management, and click add, In the menu on the left, [[:​en:​module_manual:​user|User]] -> team management, and click add,
 +
 {{:​en:​module_manual:​user:​team_add.jpg?​768|Add Team}} {{:​en:​module_manual:​user:​team_add.jpg?​768|Add Team}}
  
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   * **Max queue number:** The max number of queue can be set up under this team.   * **Max queue number:** The max number of queue can be set up under this team.
   * **Max meet room number:** The max number of meet room can be set up under this team.   * **Max meet room number:** The max number of meet room can be set up under this team.
-  * **对象:** 设定该团队外呼时使用中继或者中继组,在该选项后面的 中继/​中继组 中,系统的所有呼叫都会送到相应的中继/​中继组中 +  * **Trunk:** Set the trunk or trunk group for this team's outbound calls. Selecting trunk or trunk group, then all calls will be sent to this trunk. 
-====可选项目==== +====Optional fields==== 
-  * **内线互相呼叫:** 该团队内的分机是否能够通过拨打分机号互相通话。 +  * **Allow internal calls:** Whether allow the devices under this team to make internal calls. 
-  * **坐席通话记录:** 控制当前团队下的坐席在坐席工作平台上是否可以查看录音。 +  * **Agent REC file access:** Whether the agents have the access to viewing the recording files. 
-    * 无权限 ​坐席不能查看自己的通话记录情况 +    * No access ​Agents cannot view their records 
-    * 通话记录和录音 ​坐席可以查看通话记录也可以在线收听和下载录音 +    * CDR and Recording ​They can check their CDR and listen to or download their recordings. 
-    * 通话记录 ​坐席仅能查看通话记录 不能在线收听和下载录音 +    * CDR :They can check their CDR, but cannot listen to or download their recordings. 
-  * **强制录音:** 选定了强制录音 则该团队下所有账户和分机,无论是否设置了录音,拨出或是拨入时都会被录音 +  * **Monitor force:** All accounts and devices will be recorded. 
-  * **付费方式:** 可选项为无限制后付费预付费 +  * **Limit Type:** Options are no limitpost-paypre-pay 
-  * **额度限制:** 如果付费方式选择的预付费那么需要在这里设置额度限额当该团队产生的通话费用超过该限制时 该团队内的分机将不能使用 +  * **Credit Limit:** When limit type is post-pay or pre-payyou need set a credit limit 
-  * **显示名称:** 设定一个友好的显示名称,​ 这个名称将在坐席登入时显示,​ 该字段的最长长度为15个字符 如图+  * **Display name:** give a friendly name to be shown on the agent login screen,can be up to 15 characters long.
  
 {{:​en:​module_manual:​user:​team_for_agent_portal.jpg?​768|Team Show Name}} {{:​en:​module_manual:​user:​team_for_agent_portal.jpg?​768|Team Show Name}}
  
-  * 公司LOGO: 设定一个LOGO,该LOGO将在坐席登陆后显示出来 +  * LOGO: a company logo will be shown after the agents log in. 
-  * 说明这里您可以添加一些备注说明 +  * Noteyou can add some note for the team 
-====高级资料====+====Advanced====
  
 {{:​en:​module_manual:​user:​team_advance.jpg?​768|Team Advance}} {{:​en:​module_manual:​user:​team_advance.jpg?​768|Team Advance}}
  
-  * **公司名称: **如果将团队做为一个公司来使用,那么可以记录该公司的名称 +  * **Company name: **the company that hires this team (if any). 
-  * **公司地址: **记录公司的地址 +  * **Company add: ** the address of the company 
-  * **公司邮箱: **公司的企业邮箱 +  * **Company email: **the email address of the company 
-  * **管理员联络电话: **负责人的联系电话 +  * **Admin phone: ** the phone number of the administrator. 
-  * **管理员联络EMAIL: **负责人的email邮箱 +  * **Admin EMAIL: ** the email address of the administrator. 
-  * **事件接收地址: **设置团队事件的接收地址 用于接收团队事件 +  * **Pun event URL: **The email to receive the team events. 
-  * **验证字符串: **  +  * **Prefix: **The prefix when calling the extensions from outside the team.  
-  * **团队互拨前缀: **在系统内从其他团队拨打该团队内线号码时,应当增加此前缀 +  * **Current credit: ** the current expense generated by this team. 
-  * **语音邮件发送方式: **  +  * **total credit: ** the call credit of this team. 
-  * **模版名称: **  +  * **Account credit: ** Based on device rate, the money the team shall be received from the account. 
-  * **当前费用:​ ** 当前团队产生的费用 +  * **System credit: ** Based on system rate, the money the team shall pay. 
-  * **话费总额:​ ** 当前团队的话费总额 +  * **Note: ** for more notes about this team.
-  * **客户话费总额:​ **按分机费率统计的该团队下所有通话产生的费用累计值,即该团队应该从账户上收到的总金额。 +
-  * **系统成本:​ **  按系统费率统计的该团队下所有通话产生的费用累计值,即该团队应当支付的总金额。 +
-  * **业务接口地址: ** +
-  * **说明: ** 可以记录一些关于本团队的介绍+
  
  
-=====编辑团队===== +=====Edit team===== 
-双击条目,打开该团队的编辑窗口+Double click to open the edit page.
  
 {{:​en:​module_manual:​user:​team_editpage.jpg?​768|Edit Team}} {{:​en:​module_manual:​user:​team_editpage.jpg?​768|Edit Team}}
  
-  * 组内坐席点击该按钮,系统将弹出一个新的页面,在新的页面中将列出该团队下的所有坐席 +  * Agents in teamClick the button to open the page that shows all agents in this team. 
-  * 组内用户点击该按钮,系统将弹出一个新的页面,在新的页面中将列出该团队下的所有账户 +  * Accounts in teamClick the button to open the page that shows all accounts in this team. 
-  * 组内用户点击该按钮,系统将弹出一个新的页面,在新的页面中将列出该团队下的所有分机 +  * Devices in teamClick the button to open the page that shows all devices in this team. 
-  * 编辑黑名单点击该按钮,系统将弹出窗口列出该团队下的所有黑名单号码,同时允许添加一个号码到该团队的黑名单列表中 +  * BlacklistClick the button to open the page that shows all numbers on blacklist in this team, you can also add a number to the blacklist here. 
-    * 黑名单即该名单内的主叫号码无法呼入该团队 +    * numbers in the blacklist cannot call in this team. 
-    * 点击 ​[[:​en:​module_manual:​advanced|PBX Advanced]]->​[[:​en:​module_manual:​advanced:​blacklist|Blacklist]],可以进入黑名单管理界面+    * Click [[:​en:​module_manual:​advanced|PBX Advanced]]->​[[:​en:​module_manual:​advanced:​blacklist|Blacklist]] ​to open the blacklist management page.
  
 {{:​en:​module_manual:​user:​team_blacklist.jpg?​768|Add Blacklist For Team}} {{:​en:​module_manual:​user:​team_blacklist.jpg?​768|Add Blacklist For Team}}
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 {{:​en:​module_manual:​user:​blacklist.jpg?​768|Blacklist}} {{:​en:​module_manual:​user:​blacklist.jpg?​768|Blacklist}}
  
-  * 编辑白名单点击该按钮,系统将弹出窗口列出该团队下的所有白名单号码,允许添加一个号码到该团队的白名单列表中 +  * White listClick the button to open the page that shows all numbers on white list in this team, you can also add a number to the white list here. 
-    * 白名单即只有该名单内的主叫号码才能呼入该团队 +    * Only the numbers on the whitelist can call in this team. 
-    * 同样,点击 ​[[:​en:​module_manual:​advanced|PBX Advanced]]->​[[:​en:​module_manual:​advanced:​blacklist|Blacklist]] 和 [[:​en:​module_manual:​advanced|PBX Advanced]]->​[[:​en:​module_manual:​advanced:​whitelist|Whitelist]],也可以进入黑/白名单管理界面 +    * Click [[:​en:​module_manual:​advanced|PBX Advanced]]->​[[:​en:​module_manual:​advanced:​blacklist|Blacklist]] 和 [[:​en:​module_manual:​advanced|PBX Advanced]]->​[[:​en:​module_manual:​advanced:​whitelist|Whitelist]] ​to open the black/white list management page. 
-=====备注===== +=====Notes===== 
-  * 只有具有系统管理员(admin)权限的用户才能够创建团队。+  * User with system administrator authorization can add teams.
en/module_manual/user/team.1386729694.txt.gz · Last modified: 2017/12/12 03:11 (external edit)
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