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en:module_manual:statistics:agent_details [2018/10/19 09:11] zhengtb [Statistics] |
en:module_manual:statistics:agent_details [2018/10/19 09:13] (current) zhengtb |
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| * **Dialout Consult Rate**: dialout consult count/dialin answered count x 100% | * **Dialout Consult Rate**: dialout consult count/dialin answered count x 100% | ||
| * **CallRate Play Count**: number of times to enter the IVR agent score | * **CallRate Play Count**: number of times to enter the IVR agent score | ||
| - | * **CallRate Play Rate**: (dialin answered count + dialout answered count)/callRate play count x 100% | + | * **CallRate Play Rate**: callrate play count/(dialin answered count + dialout answered count) x 100% |
| * **CallRate Input Count**: number of times to enter the IVR agent score and press the button | * **CallRate Input Count**: number of times to enter the IVR agent score and press the button | ||
| * **CallRate Input Rate**: callRate input count/callRate play count x 100% | * **CallRate Input Rate**: callRate input count/callRate play count x 100% | ||
