Differences
This shows you the differences between two versions of the page.
| Next revision | Previous revision | ||
|
en:module_manual:rate:agentrates [2013/06/26 09:03] shixb created |
en:module_manual:rate:agentrates [2017/12/12 03:05] (current) |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | =====坐席呼入费率===== | + | =====Agent rate===== |
| - | 坐席呼入费率是针对坐席接听电话的时长进行计费的，因此没有呼叫前缀和号码长度。通过坐席呼入费率的设置，坐席每接通一次电话都会获得相应的费用，此功能常用于对兼职坐席的费用结算。 | + | Agent rate is to bill the length of the agent answering incoming calls, thus no prefix and number length. By setting the agent inbound rate, every call an agent answered will gain the agent corresponding payment. This function is often used to carculate the payment of part-time agents. |
| - | 左侧管理列表，点击费率管理-->坐席呼入费率管理，进入下图所示页面。 | + | Click **Rate--> Agent rate**, entering the following page. |
| {{:en:module_manual:rate:agentrate_page.jpg?768|Agent Rate Page}} | {{:en:module_manual:rate:agentrate_page.jpg?768|Agent Rate Page}} | ||
| - | =====添加坐席呼入费率===== | + | =====Add agent rate===== |
| - | 点击【添加】按钮，打开添加坐席呼入费率界面 | + | Click **[Add]** to open the agent rate page. |
| {{:en:module_manual:rate:agentrate_add.jpg?768|Add Agent Rate Page}} | {{:en:module_manual:rate:agentrate_add.jpg?768|Add Agent Rate Page}} | ||
| - | ====必填项目==== | + | ====Required field==== |
| - | * **计费周期：**多久计费一次 | + | * **Billing block：**how often it bills |
| - | ====可选项目==== | + | ====Optional fields==== |
| - | * **目 标：**为这条费率的应用目标起一个名字，例如“市话”，“长途”或“美国”。 | + | * **Destination**: name this rate, for example “local calls”, “long distant calls” or “American” |
| - | * **连接费率：**电话接通时的费率。 | + | * **Connect charge**: the rate once the call is connected |
| - | * **初始时长：**接通费率所影响的时长。 | + | * **Init block**: the duration for the connect charge |
| + | |||
| + | * **Rate**: rate per minute | ||
| - | * **费 率：**每分钟的费率。 | + | * **Status**: enable or disable the rate control |
| - | * **状 态：**控制费率是否生效。 | + | * **Team**: the team this rate applies to. If leave it blank, this rate would apply to all teams. And during use, the system would priorly find the assigned rate of the team, and if nothing is found, then it will search for the unassigned rate. |
| - | * **团 队：**选择该费率所应用的团队(team),如果未选择,表示该费率可以应用于所有的团队,使用过程中系统将优先匹配团队内的费率,如果没有找到任何匹配,则会查找没有指定团队的费率. | + | * **Agent group:** Where the agent rate is based on agent group, that is, different groups have different rates. |
| - | * **坐席组:** 坐席呼入费率是基于坐席组进行计费的，即不同的坐席组会有不同的费率。 | + | * **Agent:** You can also bill one or some specific agents in a group. Leaving it unchosen means it applies to the whole group. |
| - | * **坐 席:** 您也可以针对某一坐席组中的特定坐席进行计费，不选表示应用于整个坐席组。 | + | =====Edit agent rate===== |
| - | =====编辑坐席呼入费率===== | + | Click **[Save]** when finishing the page, the it will show the newly added data on the page. You can double click the field to re-open the edit page and edit them. |
| - | 数据填写完毕后【保存】，坐席呼入费率页面会显示新增加的数据，双击该数据，可以在打开的编辑界面，对其进行数据修改。 | + | |
| {{:en:module_manual:rate:agentrate_edit.jpg?768|Edit Agent Rate Page}} | {{:en:module_manual:rate:agentrate_edit.jpg?768|Edit Agent Rate Page}} | ||
