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en:module_manual:dialer:dialer_noanswer_cause [2015/10/23 05:46] liuxl |
en:module_manual:dialer:dialer_noanswer_cause [2017/12/12 03:05] (current) |
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| ====== Dialer Noanswer Cause ====== | ====== Dialer Noanswer Cause ====== | ||
| - | <note tip> This function can be used to | + | <note tip> This function is used to count the recognition of phone status，we need to set the Rec Condition of teams to "All" before enable this function，as it shown below： </note> |
| - | 此模块用来统计空号检测结果。使用此功能之前，请先将团队的 录音范围 设置为：**全部**。如下图： </note> | + | |
| - | {{:zh:模块使用说明:预拨号:团队录音范围01.png?750|}} | + | {{:en:module_manual:dialer:record_condition_of_teams01.png?750|}} |
| - | ===== 预拨号 ===== | + | ===== Predictive Dialer ===== |
| - | 使用预拨号功能进行外呼营销时，我们可以通过回收条件中的"识别结果"，对那些有效的未接通号码进行回收，进行再次拨打。如下图： | + | We usually use the Predictive Dialer fuction to achieve the campaign，and we can recycle the customer date by condition，for example：Customer Status，Dialer Status，and so on.Now we also according to condition named "Recognition Result" to recycling，as following： |
| - | {{:zh:模块使用说明:预拨号:识别结果回收数据01.png?750|}} | + | {{:en:module_manual:dialer:recycle_by_condition_of_recognition_result01.png?750|}} |
| - | 点击[预拨号]->[预拨号未接通原因]，进入未接通通话统计页面。选择团队和外呼营销任务后，点击"确定"按钮，你可以看到未接通号码的原因及所占比例，如下图： | + | Click [Dialer]->[Dialer Noanswer Cause]，you will enter the statistics page of Noanswer calling.You should select the team and campaign，then click the "OK" button，you can see the reason and proportion of the calling that no answered，as it shown below： |
| - | {{:zh:change_log:未接通原因001.png?750|}} | + | {{:en:module_manual:dialer:no_answer_cause001.png?750|}} |
| - | ===== 手动拨号 ===== | ||
| - | 使用坐席或者分机拨号，对未接通通话的识别结果在[PBX管理]->[呼叫记录]中可以查看，如下图： | + | ===== Manual Dialing ===== |
| - | {{:zh:模块使用说明:预拨号:pbx呼叫记录_语音识别结果01.png?750|}} | + | You can dial out as a device or agent，you can view Record Results of them in [PBX]->[CDRs]，as following： |
| + | |||
| + | {{:en:module_manual:dialer:recognition_result_of_phone01.png?750|}} | ||
