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en:module_manual:campaign:outboundstatistics [2014/02/25 18:25] shangy |
en:module_manual:campaign:outboundstatistics [2017/12/12 03:05] (current) |
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| **Answered times rate：** Answered times/Call times | **Answered times rate：** Answered times/Call times | ||
| - | **各种呼叫结果：**指图例中从eerrttyy到无人接听这几列,这些字段均来自你设置的呼叫结果(在外呼营销->呼叫结果中设置)，当坐席在前台保存一次通话记录时，自然会存下这次通话的呼叫结果，所以就有了每个通话结果的次数。 | + | **Call Results：**It lists how many times this "call results" are saved by agents, "call results" might be different different depends on the campaigin. |
| - | **Agent unsaved：**If the agent did not save the contact record ( there is no call result in the record), then the result will become unsaved by default. | + | **Agent Unsaved：**If the agent did not save the contact record ( there is no call result in the record), then the result will become unsaved by default. |
| - | **总时长：**统计时间段内 坐席总话务时长(从振铃到挂机累计的时长)。 | + | **Duration：**During this time, how much time agents spent on phone (including ringing and talking) |
| - | **通话时长：**统计时间段内 坐席与客户的累计通话时长（从应答到挂机的时长） | + | **Billsec：**During this time, how much time agents talked |
| - | **无效总数：**保存客户处理状态为“失败提交”的客户总数。 | + | **Invalid Number：**The number of no answered calls |
| - | **无效率：**无效总数/呼叫客户量 | + | **Invalid Rate：**Invalid Number/Customer number |
| - | **回拨总数：**保存客户处理状态为“继续跟踪”的客户总数。 | + | **Callback Number：**Total number when agent save a customer with status pending |
| - | **回拨率：**回拨总数/呼叫客户量 | + | **Callback Rate：**Callback Number/Customer Called |
| - | **实际成功总数：**经过质检后，最终坐席成功完成的客户数（质检后，客户状态为“成功提交”的）。 | + | **Pratical Success Number：**The success customer number after QC |
| - | **转换率：**实际成功总数/接通客户量 | + | **Conversation Rate：**Pratical Success Number/Answered Customer Number |
| - | **成功率：**实际成功总数/呼叫客户量 | + | **Success Rate：**Pratical Success Number/Called Customer Number |
| - | **质检合格总数：**坐席所有客户中(不论客户状态是什么),参与质检后，合格的数量。 | + | **QC Success Number：**No matter the customer status, the number passed quality control |
| - | **坐席提交成功数：**指坐席保存客户处理状态为“成功提交”的总数。 | + | **Agent Submit Success Number：**the number of customer with status "Success Submit" |
| - | **提交成功中被质检的：**坐席提交成功数中被质检的数量。 | + | **Submit Success and QC：**the number of customer with status "Success Submit" and checked in QC |
| - | **提交成功中合格数：**提交成功被质检中合格的。 | + | **Submit Success and QC Success：**the number of customer with status "Success Submit" and passed in QC |
| - | **提交成功中不合格数：**提交成功被质检中不合格的。 | + | **Submit Success and QC Failed：**the number of customer with status "Success Submit" but failed in QC |
