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en:module_manual:campaign:cdrs [2016/02/16 06:16] liuxl [How to Bulk Export Recording] |
en:module_manual:campaign:cdrs [2017/12/12 03:05] (current) |
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| Two ways to download the recordings： | Two ways to download the recordings： | ||
| - | 1、If you set the "Monitor WebDownload" option under [System]->[Settings]->[ADVANCED SETTINGS SYSTEM] to "Yes"，you can download the record files in []->[]->[] on Web 呼叫中心高级管理下的导出计划管理页面进行录音下载，根据导出时系统提示的文件夹名称找到要下载的录音。 | + | 1、If you set the "Monitor WebDownload" option under [System]->[Settings]->[ADVANCED SETTINGS SYSTEM] to "Yes"，you can download the recording jar in [Call Center]->[Shell Exports]->[Export Jobs] on Web，you can find the jobs according to the name above. |
| - | 2、使用ftp工具，进入系统/var/www/html/astercc/data/monitor_download目录，根据导出时提示的文件夹名称找到下级目录,在此目录下有一个tar.gz为后缀的压缩包，下载即可。 | + | 2、You also use ftp tools，enter the /var/www/html/astercc/data/monitor_download directory，you can find the recording file named suffix with "tar.gz". |
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| - | **外呼营销任务**:该通话所属外呼营销任务的名称。 | + | **Campaign**:The calls from which campaigns. |
| - | **客户名称**:该通话中客户信息的姓名。 | + | **Customer Name**:The name of customer in customer information. |
| - | **主叫号码**:发起该通通话的主叫号码。 | + | **Src**:The phone number of caller of this call. |
| - | **被叫号码**:该通通话的被叫号码。 | + | **Dst**:The phone number of callee of this call. |
| - | **通话唯一标识**:即sessionid，每一通通话，有且仅有一个通话标识，在系统内是唯一的。 | + | **Diallog ID**:It is used to identity a session，it is unique in one system. |
| - | **创建时间**:记录生成时间，有可能是后台程序处理话务事件生成记录的时候(一般基本是通话开始的时间)，也可能是会席保存记录的时候，看哪个早生成，对开展实际业务来说这个值用处不大。 | + | **Created**:It record the creation time of session，or processing time of session，sometimes it usually mark the call's starting time，it also record the saving customer information from agent，it will be the earliest time among these time，this value is little useful in our actual business. |
| - | **开始时间**:通话开始时间。 | + | **Start Time**:The starting time of call. |
| - | **结束时间**:通话结束时间。 | + | **End Time**:The ending time of call. |
| - | **申请拨号时间**:使用预拨号功能，申请拨号的时间。 | + | **Dialer Starttime**:The time of dialing when via the predictive-dialer. |
| - | **应答时间**:坐席应答时间不一样。 | + | **Answer Time**:The answering time of callee，it is different from "Agent Answer". |
| - | **坐席应答时间**:只有在使用预拨号时，才不会为空值，否则为：0000-00-00 00:00:00。 | + | **Agent Answer**:Only using predictive-dialer，it isn't null，otherwise is：0000-00-00 00:00:00。 |
| - | **呼叫过程**:该通话进入系统后的流转情况，如：entersystem,queue3,AGENT:8000，则表示 进入系统后，转向队列，然后转到坐席。 | + | **CallPath**:It is the processing of calls，eg：entersystem,queue3,AGENT:8000，it means that the call enter the astercc system，then transfer to the agent from queue. |
| - | **总时长**:整通通话的时长，包括振铃。 | + | **Duration**:The total duration which includes the ringing time. |
| - | **计费时长**:接通到结束通话之间的时长。 | + | **Billsec**:The duration between answer time and end time. |
| - | **拨号总时长**:只有在使用预拨号时有效，该字段表示包括振铃时长在内的总通话时长。手动拨号时，该值为00:00:00。 | + | **Dialer Duration**:It is effective only using predictive-dialer，it is the total duration which includes the ringing time when using predictive-dialer.If you dialing manually，it is equal to：00:00:00. |
| - | **接入目标**:该通话到达astercc系统时，首先进入的目标，如：队列，IVR，分机 等。 | + | **Dialer Target**:The calls arrive the first target after entering the astercc system，for example：queue，IVR，device and so on. |
| - | **目标号码**:接入目标的号码，如：分机的目标号码有 5000，5001，...；队列的目标号码有 600，601，...。 | + | **Target Exten**:The extensions' number of "Target"，eg：the device's Exten is:5000，5001，...；the queue Exten is 600，601，...。 |
| - | **呼叫状态**:标记该通通话是否 应答。 | + | **Disposition**:To mark the status of calls，whether ANSWERED or NOANSWERED. |
| - | **呼叫类型**:该通通话是呼入，还是外呼。 | + | **Call Type**:The type of calls，include DialIn and DialOut. |
| - | **处理状态**:表示该号码，在预拨号列表中的 拨号状态。 | + | **Status**:The customer status of this call number. |
| - | + | ||
| - | **拨号状态**:这通通话挂断时刻的状态，如：待拨，坐席振铃，客户振铃，坐席接通，坐席未应答 等。 | + | |
| + | **Dialers Status**:The status of calling when it is end，eg：Open，Agent Answered，Call Callee，Agent Failed，and so on. | ||
