Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
en:module_manual:call_center:pause_cause [2015/06/09 02:56] liuxl [Agents' working interface] |
en:module_manual:call_center:pause_cause [2017/12/12 03:05] (current) |
||
|---|---|---|---|
| Line 28: | Line 28: | ||
| - | ===== Agents' working page ===== | + | ===== The Agents' working Page ===== |
| {{:en:module_manual:call_center:pause_agent_workportal.jpg|Pause On The Agent Work Portal Page}} | {{:en:module_manual:call_center:pause_agent_workportal.jpg|Pause On The Agent Work Portal Page}} | ||
| Line 40: | Line 40: | ||
| - | ===== 坐席监控页面的使用 ===== | + | ===== The Live Monitor Page ===== |
| - | 坐席组长 可以通过坐席组监控页面，实时的查看组内坐席的情况，可以对相应坐席进行 强制暂停的操作，点击强制暂停，同样需要选择一个暂停原因，即使选择的暂停原因是 需要组长审核的，也可以立马执行暂停的操作，而不需要组长输入帐号密码 | + | The group administrator can not only monitor real-time，but also force pause to agents. It also need choose a reason，but needn't input admin‘s account and password. |
| {{:en:module_manual:call_center:pause_realtime.jpg|Use Pause In The Realtime}} | {{:en:module_manual:call_center:pause_realtime.jpg|Use Pause In The Realtime}} | ||
