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en:module_manual:call_center:pause_cause [2015/06/09 02:32] liuxl [坐席工作界面的使用] |
en:module_manual:call_center:pause_cause [2017/12/12 03:05] (current) |
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| - | ===== Agents' working interface ===== | + | ===== The Agents' working Page ===== |
| {{:en:module_manual:call_center:pause_agent_workportal.jpg|Pause On The Agent Work Portal Page}} | {{:en:module_manual:call_center:pause_agent_workportal.jpg|Pause On The Agent Work Portal Page}} | ||
| - | 在坐席界面,坐席如果需要暂停、锁屏 或者同时，需要点击暂停按钮，就会弹出一个暂停原因的弹出层，可以选择一个暂停原因进行操作，如果选择的操作需要通过组长的审核，将会看到如下 | + | If the agent need to pause，he just click the pause button which on the top of working page，then choose "Option" and "Reason"，if it need verification of group admin，you can see as follows： |
| {{:en:module_manual:call_center:pause_audit.jpg|The Pause Need To Audit By Group Admin}} | {{:en:module_manual:call_center:pause_audit.jpg|The Pause Need To Audit By Group Admin}} | ||
| - | 此时需要组长输入自己的帐号和密码，然后才会执行 暂停的功能，否则不会执行 | + | only input the correct account and password，the pause will be executed. |
| - | ===== 坐席监控页面的使用 ===== | + | ===== The Live Monitor Page ===== |
| - | 坐席组长 可以通过坐席组监控页面，实时的查看组内坐席的情况，可以对相应坐席进行 强制暂停的操作，点击强制暂停，同样需要选择一个暂停原因，即使选择的暂停原因是 需要组长审核的，也可以立马执行暂停的操作，而不需要组长输入帐号密码 | + | The group administrator can not only monitor real-time，but also force pause to agents. It also need choose a reason，but needn't input admin‘s account and password. |
| {{:en:module_manual:call_center:pause_realtime.jpg|Use Pause In The Realtime}} | {{:en:module_manual:call_center:pause_realtime.jpg|Use Pause In The Realtime}} | ||
