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en:module_manual:call_center:area_code [2013/05/20 05:38] shixb created |
en:module_manual:call_center:area_code [2017/12/12 03:05] (current) |
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| ====== Area Code ====== | ====== Area Code ====== | ||
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| + | Click [Call Center]->[Area Code]，you can enter the page of area's code.The area is assigned with leading digits of the telephone number，also we can import the area list via [Call Center]->[ [[en:module_manual:call_center:import|Import]] ] | ||
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| + | {{:en:module_manual:call_center:area_code_page.jpg?750|Area Code}} | ||
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| + | ===== Add ===== | ||
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| + | Click [Add]，you will open the adding page of area code： | ||
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| + | {{:en:module_manual:call_center:area_code_add.jpg?750|Add Area Code}} | ||
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| + | * **Area Code**：The leading digits of the telephone number. | ||
| + | * **Country**：The country of the telephone number. | ||
| + | * **Province**：The province of the telephone number. | ||
| + | * **City**：The city of the telephone number. | ||
| + | * **Numtype**：The type of telephone number,include:Fixed，China Mobile，China Telecom and China Unicom. | ||
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| + | ===== Edit ===== | ||
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| + | We also edit the data by Double-click it，as follows： | ||
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| + | {{:en:module_manual:call_center:area_code_edit.jpg?750|Edit Area Code}} | ||
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| + | ===== Truncate ===== | ||
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| + | If you want delete all message of area code,just click the [Truncate] button. | ||
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| + | {{:en:module_manual:call_center:area_code_truncate.jpg?750|Truncate Tip}} | ||
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| + | The prompt which execute clear up the table via clicking "OK" empty will pop up after clicked [Truncate] button. | ||
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| + | ===== Display on Agent Page ===== | ||
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| + | ==== Display on Customer Service ==== | ||
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| + | After completed the adding of area code,"The Number Attribution" will appear if the calls dialing into agent，as shown below： | ||
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| + | {{:en:module_manual:call_center:display_agent_page001.png?750|}} | ||
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| + | ==== Display on Campaigns ==== | ||
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| + | The Number Attribution appears on the top of customers' information when agent dial out by button or device，as shown below： | ||
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| + | {{:en:module_manual:call_center:display_agent_page002.png?750|}} | ||
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