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en:module_manual:call_center:app_binding [2015/09/17 06:52] liuxl [指定业务] |
en:module_manual:call_center:app_binding [2017/12/12 03:05] (current) |
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| ====== App Binding ====== | ====== App Binding ====== | ||
| - | 为虚拟呼叫中心、外呼营销、呼入客服、应用管理下的业务设置号码绑定关系。实现某号码打进系统后，为坐席弹出某业务的处理页面。 | + | The function of module is binding the application and DID together，the application includes：Virtual office，Campaign and Customer Service.It can implements the popup when dialing in. |
| - | ===== 指定业务 ===== | + | ===== Assign the Application ===== |
| {{:en:module_manual:call_center:app_binding01.png?750|}} | {{:en:module_manual:call_center:app_binding01.png?750|}} | ||
| - | **团队、目标类型、目标名称：**三个字段为关联选择框，辅助你选择一个目标业务，为此业务绑定号码关系。 | + | **Team**,**Type** and **ID** are interrelated，they can help you select the target of application，and you can bind it with DID or Trunk setting under "Advanced" tag. |
| - | **坐席组：**虚拟呼叫中心和呼入客服的业务可以指定多个坐席组服务，如果此处不选择坐席组，那么此号码呼入时，默认触发业务中指定的默认坐席组为客户服务。 | + | **Agent Group：**The application of virtual or customer service can be undertaken by several agent groups,you can also assign a fixed agent group to undertake the application.It will trigger the default agent group if you select nothing here. |
| - | 如果指定坐席组，那么此号码呼入时，默认使用此坐席组为客户服务。 | ||
| - | ===== 匹配模式 ===== | + | ===== How to Bind ===== |
| - | {{:en:module_manual:call_center:呼入应用绑定-2.jpg?768|}} | + | |
| - | **DID匹配模式、DID匹配：**通过呼入电话的did号码直接匹配或者选择一个did组匹配（有多个did组成的集合，只要组内did呼入系统，就弹出此应用）。 | + | {{:en:module_manual:call_center:app_binding002.png?750|}} |
| - | 譬如你代理了某公司的客服业务，所有客户打到某公司后，某公司线路自动将客户转到你们呼叫中心。我们称某公司的电话号为did号码。 | + | **DID Match Type** and **DID Match**：We can bind one or several DID numbers with application. |
| - | 系统见到这个did号码就知道是哪个公司的客户需要服务了，系统自动弹出该公司的业务处理页面显示给坐席。 | + | What's DID numnber?If the company has customer service department,the customer should dail a phone number into it,we call the phone number is DID number.The system will prompt the application automatically to agent via match DID number. |
| - | **中继匹配：**中继指你的电话线路，你可能有多条中继，此处可以指定只有哪个中继送进的电话才去匹配相应业务。 | + | **Trunk Match**：Select the matching type of trunk.Maybe you have several trunks,but we can only bind one trunk to application here. |
| - | **主叫号码匹配：**通过呼入号码找到其绑定的业务，进行弹屏。 | + | **CIDNum Match**：Whether bind the caller ID to this application. |
| - | **优先级：**一个业务可能在此页面配置了多条绑定关系，系统以优先级最高的为准。此处填写数字，数字越大，优先级越高。 | + | **Priority**：Set the priority of application binding among all app bindings.The larger the value the more priority. |
| - | 匹配模式可以组合使用，譬如你在一条绑定关系中即设置了did匹配，又设置了中继匹配。这样代表只有此中继送进该did号码时，才触发此应用。 | + | You can combined more than one conditions to limit application binding,for example：you can use the united limits likes DID,Trunk and CIDNum to binding a application. |
| - | ===== 绑定默认应用 ===== | ||
| - | 因为线路问题或直接使用分机拨号时（在分机管理页面为分机开启坐席模式），我们可以为坐席组默认设置一个业务，作为坐席组的默认应用。 | ||
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| - | 这样只要有电话打进系统，或者坐席直接使用分机外呼时，系统将视为此业务呼入或呼出。 | ||
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| - | 只需填写团队、目标类型、目标名称、坐席组即可，其它值使用默认值。 | ||
| + | ===== The Default App Binding ===== | ||
| + | Sometimes，we can use device to work as Agent Mode directly.To simplify operation，we can bind a default application to Agent Groups.That is to say,not only as the agent,but also as device,the group will work for a default application if we set the "App Binding" before. | ||
