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en:how-to:how_to_manage_callerid_number [2017/02/08 08:38] liuxl created |
en:how-to:how_to_manage_callerid_number [2017/12/12 03:05] (current) |
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| - | ====== Manage_cidnum ====== | + | ====== Manage callerid number ====== |
| - | <note important> Transport CIDNum requires relay support. </note> | + | <note important> Transport callerid number requires relay support. </note> |
| - | When we need to set different CIDNum for different applications, the order in which the system uses the calling numbers is as follows: | + | When we need to set different callerid number for different applications, the order in which the system uses the calling numbers is as follows: |
| - | - Truck CIDNum (Mandatory) | + | - Truck callerid number (Mandatory) |
| - | - Agent CIDNum (Login status) | + | - Agent callerid number (Login status) |
| - | - Campaign CIDNum (Login status) | + | - Campaign callerid number (Login status) |
| - | - Device CIDNum | + | - Device callerid number |
| - | - Truck CIDNum | + | - Truck callerid number |
| ===== Telephone system ===== | ===== Telephone system ===== | ||
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| * Mandatory use of a unified calling number. | * Mandatory use of a unified calling number. | ||
| - | CIDNum can be forced on a specify trunk in the system, and all outbound through this trunk ignore any other settings and use this CIDNum. | + | callerid number can be forced on a specify trunk in the system, and all outbound through this trunk ignore any other settings and use this callerid number. |
| {{:en:how-to:选区_0028.png?750|}} | {{:en:how-to:选区_0028.png?750|}} | ||
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| ===== Telephone system ===== | ===== Telephone system ===== | ||
| - | * Use a uniform CIDNum, sometmes devices require a separate CIDNum. | + | * Use a uniform callerid number, sometmes devices require a separate callerid number. |
| {{:en:how-to:选区_0030.png?750|}} | {{:en:how-to:选区_0030.png?750|}} | ||
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| ===== Own call center ===== | ===== Own call center ===== | ||
| - | * The agent has a separate CIDNum | + | * The agent has a separate callerid number |
| {{:en:how-to:选区_0031.png?750|}} | {{:en:how-to:选区_0031.png?750|}} | ||
| - | <note tip>When the phone is checkin as a agent device, the system will priority to use the agent CIDNum, otherwise the device CIDNum will be used.</note> | + | <note tip>When the phone is checkin as a agent device, the system will priority to use the agent callerid number, otherwise the device callerid number will be used.</note> |
| ===== Campaign call center ===== | ===== Campaign call center ===== | ||
| - | * Each campaign has a separate CIDNum. | + | * Each campaign has a separate callerid number. |
| {{:en:how-to:选区_0032.png?750|}} | {{:en:how-to:选区_0032.png?750|}} | ||
