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en:how-to:how_to_config_inbound_popup_for_campaign [2015/09/16 03:11] liuxl removed |
en:how-to:how_to_config_inbound_popup_for_campaign [2017/12/12 03:05] (current) |
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| ====== How to Config Inbound Popup for Campaign ====== | ====== How to Config Inbound Popup for Campaign ====== | ||
| - | <note tip> 我们之前讲过如何设定呼入问卷的弹屏，设置外呼任务的呼入弹屏大体与呼入问卷的弹屏设置相同。在本文里我们主要为您展示的是当呼入弹屏后的一些便捷操作。 </note> | + | <note tip> In last chapter，we have introduced the creation of survey for campaign.Here we will deploy the configuration of inbound popup for campaign. </note> |
| - | ===== 建立外呼营销任务 ===== | ||
| - | 打开左侧管理列表，点击[ [[:zh:模块使用说明:外呼营销]] ]->[ [[:zh:模块使用说明:外呼营销:外呼营销任务]] ]页面中的[添加]按钮，进入外呼营销任务添加页面，如下图： | + | ===== Create the Campaign ===== |
| - | {{:zh:用途和案例:外呼营销任务01.png?750|}} | + | Go to [ [[en:module_manual:campaign|Campaign]] ] -> [ [[en:module_manual:campaign:campaigns|Campaigns]] ],you can go to adding interface via click "Add" on the top of page，as the figure shown below： |
| - | 参见 [[:zh:模块使用说明:外呼营销:外呼营销任务]] 中参数的讲解 | + | {{:en:how-to:add_campaigns01.png?750|}} |
| - | 您可以根据业务的需求自行填写必要信息，保存后创建新的外呼营销任务 | + | You can refer to [[en:module_manual:campaign:campaigns|Campaigns]] to realize the meaning of fields in this interface,then configure it according to your needs. |
| - | ===== 添加呼入应用绑定 ===== | + | ===== Add the Application Binding ===== |
| - | 外呼营销任务创建完成之后，需要去[[:zh:模块使用说明:呼叫中心高级管理]]下的[[:zh:模块使用说明:呼叫中心高级管理:呼入应用绑定]]界面去绑定主叫号码或DID号码 | + | After added the campaign,we will go to [ [[en:module_manual:call_center|Call Center]] ]->[ [[en:module_manual:call_center:app_binding|App Binding]] ] and bind the application with DID number. |
| - | {{:zh:用途和案例:添加呼入应用绑定01.png?750|}} | + | {{:en:module_manual:call_center:app_binding01.png?750|}} |
| - | {{:zh:用途和案例:添加呼入应用绑定02.png?750|}} | + | {{:en:module_manual:call_center:app_binding02.png?750|}} |
| - | 选择外呼营销任务类型，选择您创建的外呼营销任务，设置绑定的主叫号码或是DID号码，具体设置过程您可以参看 [[如何设定呼入问卷弹屏]] 中的主被叫号码绑定，这里我们便不做重复说明。 | + | Select the target of campaign after selecting the "Type"，you also add limit of DID and CIDNumber at the same time. |
| - | 到这里我们便可以查看呼入时的弹屏情况。 | ||
| - | ===== 坐席工作平台弹屏 ===== | + | ===== The Inbound Popup on Agent Portal ===== |
| - | {{:zh:用途和案例:坐席工作平台弹屏001.png?750|}} | + | {{:en:how-to:inbound_popup001.png?750|}} |
| - | 呼入来电客户显示所在的外拨任务下，基本客户资料，双击进行编辑修改客户信息。 | + | The details of customer will popup under the campaign dialout interface,although the customer dialed in.You can modify and save the details after double-click.And the History details is following,include AgentNo,CallType,CampaignResult and so on. |
| - | 弹屏弹出当前通话明细，该来电所属的外拨任务名称，客户的来电号码等信息，以及对本次联络的信息记录，同时还能查看历史联络记录，使呼入整个过程畅通无阻，方便快捷。 | ||
| - | **【[[:zh:历史文档:1.2_beta:业务应用系统:外呼营销:如何设置外呼任务的呼入弹屏|1.2_beta版-如何设置外呼任务的呼入弹屏]]】** | ||
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| - | {{:en:how-to:campaign.png?|}} | ||
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| - | {{:en:how-to:number_bind.png?|}} | ||
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| - | {{:en:how-to:enen.png?|}} | ||
