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en:how-to:how_to_config_inbound_popup_for_campaign [2012/04/10 03:00] songxx created |
en:how-to:how_to_config_inbound_popup_for_campaign [2017/12/12 03:05] (current) |
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| - | {{:en:how-to:campaign.png?|}} | + | ====== How to Config Inbound Popup for Campaign ====== |
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| + | <note tip> In last chapter，we have introduced the creation of survey for campaign.Here we will deploy the configuration of inbound popup for campaign. </note> | ||
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| + | ===== Create the Campaign ===== | ||
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| + | Go to [ [[en:module_manual:campaign|Campaign]] ] -> [ [[en:module_manual:campaign:campaigns|Campaigns]] ],you can go to adding interface via click "Add" on the top of page，as the figure shown below： | ||
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| + | {{:en:how-to:add_campaigns01.png?750|}} | ||
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| + | You can refer to [[en:module_manual:campaign:campaigns|Campaigns]] to realize the meaning of fields in this interface,then configure it according to your needs. | ||
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| + | ===== Add the Application Binding ===== | ||
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| + | After added the campaign,we will go to [ [[en:module_manual:call_center|Call Center]] ]->[ [[en:module_manual:call_center:app_binding|App Binding]] ] and bind the application with DID number. | ||
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| + | {{:en:module_manual:call_center:app_binding01.png?750|}} | ||
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| + | {{:en:module_manual:call_center:app_binding02.png?750|}} | ||
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| + | Select the target of campaign after selecting the "Type"，you also add limit of DID and CIDNumber at the same time. | ||
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| + | ===== The Inbound Popup on Agent Portal ===== | ||
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| + | {{:en:how-to:inbound_popup001.png?750|}} | ||
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| + | The details of customer will popup under the campaign dialout interface,although the customer dialed in.You can modify and save the details after double-click.And the History details is following,include AgentNo,CallType,CampaignResult and so on. | ||
| - | {{:en:how-to:number_bind.png?|}} | ||
| - | {{:en:how-to:enen.png?|}} | ||
