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en:how-to:how_to_build_a_common_contacts [2016/12/28 08:44] liuxl |
en:how-to:how_to_build_a_common_contacts [2017/12/12 03:05] (current) |
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| - | ===== common contacts ===== | + | <note>This article tell how to build a common contacts for virtual office.</note> |
| - | *Similar to a phone book, used to record common telephone information, and provided to the agent to use. Contact information is displayed when you are outside, virtual call center, each user transfer list will show the contact information. | + | *The common contacts in virtual office, list will show the contact information, similar to a phone book. |
| - | {{:en:how-to:selection_024111.png?750|}} | + | {{:en:how-to:selection_030333.png?1000|}} |
| - | Click the 【Add】 button to open the contact add interface | + | *as follows to add it:【Call Center】-->【Common Contacts】--> Click the "Add" button |
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| + | {{:en:how-to:selection_0261111.png?1000|}} | ||
| ** Team **: Specifies the contact's scope | ** Team **: Specifies the contact's scope | ||
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| ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ||
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| + | *【Virtual Office】-->【Customer】-->Edit the "virtual office" which you add --> click "Add AgentLink" as, follows: | ||
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| + | {{:en:how-to:selection_031.png?1000|}} | ||
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| + | *In the virtual office page, the common contacts list. | ||
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| + | {{:en:how-to:selection_028777.png?1000|}} | ||
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| + | *As follows, you can click one of the iformation from list to transfer he. | ||
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| + | {{:en:how-to:selection_0275t6.png?1000|}} | ||
