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en:faq:how_to_implement_after_call_survey_for_agent [2016/03/29 10:52] liuxl |
en:faq:how_to_implement_after_call_survey_for_agent [2017/12/12 03:05] (current) |
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| - | ===== Assign to Agent Group ===== | + | ===== Assign the IVR to Queue ===== |
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| + | Double-click the [Advanced]->[Rate Announce] under [Advanced]->[Queues] directory,as follows: | ||
| + | {{:en:faq:assign_the_ivr_to_queue01.png?750|}} | ||
| + | You can enter the [Statistics]->[Rate Log] directory below to evaluate agent: | ||
| + | {{:en:faq:to_evaluate_agent.png?750|}} | ||
