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en:faq:how_to_implement_after_call_survey_for_agent [2016/03/29 03:26] liuxl |
en:faq:how_to_implement_after_call_survey_for_agent [2017/12/12 03:05] (current) |
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| <note tip> In asterCC system,there is a default IVR of after call survey for agent,but that's a Chinese version,so we should create a new one to implement the survey function. </note> | <note tip> In asterCC system,there is a default IVR of after call survey for agent,but that's a Chinese version,so we should create a new one to implement the survey function. </note> | ||
| + | |||
| + | {{:en:faq:default_after_call_ivr.png?750|}} | ||
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| ===== Upload Announcements ===== | ===== Upload Announcements ===== | ||
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| On the [Advanced]->[Announcements] page,you can upload announcement via click the [Add] button,as follows: | On the [Advanced]->[Announcements] page,you can upload announcement via click the [Add] button,as follows: | ||
| + | {{:en:faq:add_announcements01.png?750|}} | ||
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| + | ===== Add IVR of After Call Survey ===== | ||
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| + | Press the [Advanced]->[IVR] on the left menu to enter the IVR adding page,you can create a new IVR via clicking the [Add] button，as follows： | ||
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| + | {{:en:faq:create_a_new_ivr.png?750|}} | ||
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| + | ==== Add the Answer Action ==== | ||
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| + | Add the first action,this action is an **Answer** action,as follows: | ||
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| + | {{:en:faq:add_answer_action01.png?750|}} | ||
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| + | ==== Add the ReadData Action ==== | ||
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| + | Then add the second action whose action is **ReadData**,add the Announcement which we uploaded into it,to prompt the customer enter the evaluation IVR,as follows: | ||
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| + | {{:en:faq:add_readdata_action01.png?750|}} | ||
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| + | ==== Add the Webservice Action ==== | ||
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| + | Last action but not the least，as we use the webservice in asterCC system,so fill the blanks with specific content as follows: | ||
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| + | {{:en:faq:add_webservice_action01.png?750|}} | ||
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| + | * **WS Address**：http://127.0.0.1/agentcallrate.php?wsdl | ||
| + | * **WS Function**：saverate | ||
| + | * **WS Param**：AGENTNO|TEAMID|AGENTGROUPID|sessionid|inputcode|callerid|MODELTYPE|MODELID | ||
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| + | |||
| + | ==== Add the Failed Transfer ==== | ||
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| + | <note important> The Conditions' value in transfer isn’t the score for agent，it is the return parameter of webservice. </note> | ||
| + | The first condition is 0: | ||
| + | {{:en:faq:add_failed_transfer01.png?750|}} | ||
| - | ===== ===== | ||
| + | ==== Add the Success Transfer ==== | ||
| + | The second condition is 1: | ||
| - | ===== ===== | + | {{:en:faq:add_success_transfer01.png?750|}} |
| + | ===== Assign the IVR to Queue ===== | ||
| - | ===== ===== | + | Double-click the [Advanced]->[Rate Announce] under [Advanced]->[Queues] directory,as follows: |
| + | {{:en:faq:assign_the_ivr_to_queue01.png?750|}} | ||
| + | You can enter the [Statistics]->[Rate Log] directory below to evaluate agent: | ||
| + | {{:en:faq:to_evaluate_agent.png?750|}} | ||
