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en:faq:how_to_choose_dial_method_in_campaign [2014/05/14 16:42] solo |
en:faq:how_to_choose_dial_method_in_campaign [2017/12/12 03:05] (current) |
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| | ^ Direct Dial ^ Click to call ^ preview dial ^ auto dialing ^ predictive dialer ^ | | ^ Direct Dial ^ Click to call ^ preview dial ^ auto dialing ^ predictive dialer ^ | ||
| | Method | Dial out via phone | Click the icon next to phone number | Open a customer in the mean time system dial | Click auto-dial button, system open customer one by one and dial | In dialer page, start dialing according to a specific policy | | | Method | Dial out via phone | Click the icon next to phone number | Open a customer in the mean time system dial | Click auto-dial button, system open customer one by one and dial | In dialer page, start dialing according to a specific policy | | ||
| - | | Scenario | Regular Company | agent wantw to read customer profile before talk | agent wants to control the progress | call to specific customers, like customer care | low answering rate, more than 10 agents | | + | | Scenario | Regular Company | agent want to read customer profile before talk | agent wants to control the progress | call to specific customers, like customer care | low answering rate, more than 10 agents | |
| | Realm | agent | agent | agent | agent | agent group | | | Realm | agent | agent | agent | agent | agent group | | ||
