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en:faq:how_to_choose_dial_method_in_campaign [2014/03/21 01:37] solo created |
en:faq:how_to_choose_dial_method_in_campaign [2017/12/12 03:05] (current) |
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| asterCC provides several dial methods in a campaign, here we list how they work and what scenario they could be used in | asterCC provides several dial methods in a campaign, here we list how they work and what scenario they could be used in | ||
| - | | ^ 电话拨号 ^ 点击拨号 ^ 预览拨号 ^ 自动拨号 ^ 预拨号 ^ | + | | ^ Direct Dial ^ Click to call ^ preview dial ^ auto dialing ^ predictive dialer ^ |
| - | | 拨号方式 | 坐席直接使用电话外呼 | 坐席点击号码旁边的呼叫按钮发起呼叫 | 在外呼任务中双击打开客户的同时系统发起呼叫 | 坐席点击自动拨号按钮 系统按顺序打开客户并发起呼叫 | 在外呼任务中 开启预拨号 系统按照预拨号策略 发起呼叫 | | + | | Method | Dial out via phone | Click the icon next to phone number | Open a customer in the mean time system dial | Click auto-dial button, system open customer one by one and dial | In dialer page, start dialing according to a specific policy | |
| - | | 适用场景 | 普通公司 | 需要预览客户信息的外呼任务 | 坐席希望能自动控制拨号进度的任务 | 目的性强、接通率高的外呼任务,如回访 | 接通率较低,坐席数目较高的任务 | | + | | Scenario | Regular Company | agent want to read customer profile before talk | agent wants to control the progress | call to specific customers, like customer care | low answering rate, more than 10 agents | |
| + | | Realm | agent | agent | agent | agent | agent group | | ||
