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en:faq:how_to_assign_the_trunk_to_a_campaign [2015/07/25 09:24] liuxl |
en:faq:how_to_assign_the_trunk_to_a_campaign [2017/12/12 03:05] (current) |
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| <note tip>Trunk is a route connecting the local telephone network and other telephone network(mainly the traditionl PSTN network or other IP PBX system).</note> | <note tip>Trunk is a route connecting the local telephone network and other telephone network(mainly the traditionl PSTN network or other IP PBX system).</note> | ||
| - | ===== 在团队中设置中继 ===== | + | ===== Set the Trunk in Team ===== |
| - | 如果团队中只绑定一个中继，而不是中继组，那么该团队下的外呼营销任务只能通过该中继进行外呼，如下图： | + | If the team has one trunk only,you just need change it in teams,as follows： |
| - | {{:zh:常见问题及解答:团队中设置中继01.png?750|}} | + | {{:en:faq:assign_trunk_to_campaign01.png?750|}} |
| - | ===== 在账号组中设置中继 ===== | + | ===== Set the Trunk in Account Groups ===== |
| - | <note>外呼营销任务需要与一个坐席组绑定，同时坐席组中的每个坐席所属于对应的账号。</note> | + | <note>The campaign need bind to a agent group,at the same time,agent has one account belongs to himself.</note> |
| - | 假设现在有一个 "测试团队"，团队中有5个账号，分别为：astercc0-astercc4，并且该团队绑定了一个"中继组01"，中继组01中包括3个中继，分别为：中继01、中继02 和 中继03。我们想给该团队下的某个外呼营销任务，指定外呼时所使用的中继(或中继组)，如：中继01，该如何配置呢？ | + | For example:There are 5 accounts in team named "test_team",the accounts' name from astercc0 to astercc4.The team uses a trunk group named " |
| + | trunkgroup01",and there are 3 trunks in it,these are trunk01,trunk02 and trunk03.Now,we will assign a special trunk(e.g.：trunk01) or trunk group to campaign,what should we do？ | ||
| - | ==== 将该任务的坐席组内账号添加到账号组 ==== | + | ==== Add the Agents' Accounts to a Account Group ==== |
| - | 例如：让坐席01和坐席02使用中继01进行外呼营销，我们需要将对应的账号astercc0和astercc1添加到账号组01中，如下图： | + | e.g.：If we want to use trunk01 dial out when as agent01 or agent02,we should add astercc0 and astercc1 to account_group01,as follows: |
| - | {{:zh:常见问题及解答:团队中设置中继002.png?750|}} | + | {{:en:faq:assign_trunk_to_campaign02.png?750|}} |
| - | ==== 为账号组设置中继(组) ==== | + | ==== Assign the Trunk(or trunk group) to Account Group ==== |
| - | 然后，将该账号组的中继设定为中继01，如下图： | + | Then，we should bind trunk named "trunk01" to the account group,as follows: |
| - | + | ||
| - | {{:zh:常见问题及解答:团队中设置中继03.png?750|}} | + | |
| - | + | ||
| - | + | ||
| - | ===== 设置预拨号时使用的中继 ===== | + | |
| - | + | ||
| - | 如果外呼营销任务使用"预拨号"，则通过指定预拨号的账户，来指定使用哪个中继进行外呼营销。需要选择使用中继01账号组内的账户，如：astercc0或者astercc1，如下图： | + | |
| - | + | ||
| - | {{:zh:常见问题及解答:团队中设置中继04.png?750|}} | + | |
| + | {{:en:faq:assign_trunk_to_campaign03.png?750|}} | ||
| + | ===== How to Assign the Trunk to Predictive Dialer ===== | ||
| + | If dial out through Predictive Dialer,we should appoint the account belongs to account_group01 to assign the trunk，e.g.：astercc0 or astercc1，as follows： | ||
| + | {{:en:faq:assign_trunk_to_campaign04.png?750|}} | ||
