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en:custom_development_guide:apis:webservice:get_agent_group_status [2017/12/12 03:05] 127.0.0.1 external edit |
en:custom_development_guide:apis:webservice:get_agent_group_status [2019/01/03 08:49] (current) donnie |
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| Line 2: | Line 2: | ||
| *Function: | *Function: | ||
| - | <code>agentgroupStatus(orgidentity,usertype,user, pwdtype,password,agent_group_id,agenttype)</code> | + | <code>agentgroupStatus(orgidentity, usertype, user, pwdtype, password, agent_group_id,status)</code> |
| *Description: | *Description: | ||
| Line 16: | Line 16: | ||
| |password|String|password| | |password|String|password| | ||
| |agent_group_id|String|id of the agent group| | |agent_group_id|String|id of the agent group| | ||
| - | |agenttype|String|login(only check agents who is login) / all (all agents in the agent group)| | + | |status|String|<code>Get a list of agent in the corresponding state(all,idle,busy,ring,pause,acw,login,logout),Multiple states are separated by commas,ex:idle,busy |
| - | |status|String|<code>获取相应状态的坐席列表(all,idle,busy,ring,pause,acw,login,logout)，多个状态用逗号分割，如：idle,busy | + | * all get the status of all agent in group |
| - | * all 获取组内所有坐席的状态 | + | * idle get the idle agent in group |
| - | * idle 获取组内空闲坐席 | + | * busy get the call agent in group |
| - | * busy 获取组内通话坐席 | + | * ring get the ring agent in group |
| - | * ring 获取组内振铃坐席 | + | * pause get the pause agent in group |
| - | * pause获取组内暂停坐席 | + | * acw get the acw agent in group |
| - | * acw 获取组内话后坐席 | + | * login get the login agent in group |
| - | * login获取组内签入坐席 | + | * logout get the logout agent in group |
| - | * logout 获取组内签出坐席 | + | |
| </code>| | </code>| | ||
| *Return Format: | *Return Format: | ||
| - | <code>|Return|code|Return|message</code> | + | <code>|Retuen|code|Retuen|message</code> |
| *Type of the Return Value: String | *Type of the Return Value: String | ||
| Line 35: | Line 34: | ||
| ^Return ^Description ^ | ^Return ^Description ^ | ||
| - | |<code>|Return|1|Return|message|Return|status</code>|<code>|Retuen|成功|Retuen|信息描述 | + | |<code>|Retuen|1|Retuen|message</code>|<code>|Retuen|succeed|Retuen|message |
| - | message为每个坐席的当前状态，即 | + | Message is the current status of each agent ex: |
| - | 坐席工号:状态,坐席工号:状态，举例 | + | |Retuen|1|Retuen|1005: idle,1006:ring</code>| |
| - | |Retuen|1|Retuen|1005: idle,1006:ring | + | |
| - | </code>| | + | |
| |<code>|Return|2|Return|message</code>|<code>Failed||Messages</code>| | |<code>|Return|2|Return|message</code>|<code>Failed||Messages</code>| | ||
| - | <code>Status String contains the status of one or several agents, each status will end with || | ||
| - | for one agent: agent no,agent id,status|| | ||
| - | for several agents: | ||
| - | agentno1-agentid1,status1||agentno2-agentid2,status2||…..agentnoN-agentidN,statusN|| | ||
| - | Status: idle, ringing, busy, in use(agent have hangup, but the conversation is not, like caller is talking | ||
| - | to a consult, but agent is free to make call), pause,logout</code> | ||
